Customer Service Advisor - Monday to Friday

Interaction Recruitment; Walsall; On-site; GBP 14,000 - 21,000; Full time

Job summary

RAC in Walsall is seeking a customer service advisor to handle calls, emails and live chats for a leading automotive brand. The role is based near the M6 with a large free on-site car park and good public transport links.

You will resolve complex queries, manage complaints and disputes with professionalism and timely care. This is a 35-hour per week role, Monday to Friday, 8am–6pm, paid at £12.71 per hour, on a temp-to-perm basis.

Qualifications

• Strong customer service skills.
• Call centre experience is highly desirable.
• Experience handling complaints.
• Confident using internal computer systems.
• Excellent written and verbal communication skills.

Responsibilities

• Handle calls, emails and live chats.
• Deal with complex customer service queries.
• Handle complaints and disputes.
• Provide timely resolution and accurate information to customers.

Skills

Customer service

Call centre experience

Handling complaints

Internal computer systems

Written and verbal communication

Job description

£12.71 per hour

35 hours per week

Monday to Friday flexible between 8am-6pm

Temp to Perm

We are currently recruiting for a role at the RAC in Walsall to work alongside one of their third party clients, one of the most recognisable names in the automotive industry. Based next to the M6, the RAC office is ideally located, with a large, free on-site car park for all staff as well as excellent public transport links and proximity to Bescot Railway station.

Role

This role will see you working in a Customer service capacity, handling calls, emails and live chats from customers from of one of the UK's most well-know car brands. The role will see you handling a range of complex queries and complaints and through excellent customer service, you will ensure that all cases are handled and resolved in a professional and timely manner.

• Handling calls, emails and live chats
• Dealing with complex customer service queries
• Handling complaints
• Dispute resolution

Requirements

• Strong customer service skills
• Call centre experience is highly desirable
• Experience handling complaints
• Confident using internal computer systems
• Excellent written and verbal communication skills