Customer Service Advisor

Interaction Recruitment; Darlaston; On-site; GBP 23,000 - 30,000; Full time

Job summary

Interaction Recruitment is recruiting a Resolution Specialist to handle breakdown calls at our Bescot HQ. You will calm and guide members, assess their needs, and coordinate remote fixes or on-site assistance, ensuring fast, safe resolutions.

The role requires delivering supportive, clear communication under pressure, with ownership of each case from start to finish and accurate handling of information across multiple systems.

Qualifications

• Experience delivering standout customer service under pressure.
• Ability to build trust quickly and communicate clearly in challenging situations.
• Strong problem-solving skills and good judgement under pressure.”

Responsibilities

• Taking ownership of breakdown calls and understanding the customer's situation.
• Assessing cover and arranging the best solution from remote fixes to on-site assistance.
• Managing the situation end-to-end from first call to resolution.
• Keeping members informed with clear, proactive updates.

Skills

Customer service under pressure

Clear communication

Problem solving

System navigation

Job description

£12.71 per hour plus uncapped bonus

35 Hours per week

Monday to Sunday, flexible from 6am-12am

Office based - At our iconic Bescot Headquarters

Be the difference when it matters most

When someone breaks down, it's more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That's where you come in:

As a Resolution Specialist, you'll be the calm, capable voice who takes control in that moment. You'll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.

What you’ll be doing

• Taking ownership of breakdown calls, working quickly to understand the customer's situation and any vulnerabilities
• Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
• Managing the situation end-to-end, from the first call through to resolution
• Keeping members informed with clear, proactive updates so they always know what's happening

What we're looking for

• Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential)
• The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
• Strong problem-solving skills and sound judgement under pressure
• Confidence using multiple systems and handling information accurately
• A proactive mindset - you take ownership and see things through