Customer Service Advisor

Mpeople Recruitment North West; Burnley; Hybrid; GBP 18,000 - 20,000; Full time

Job summary

We are hiring for a Customer Service/Contact Centre Advisor in Burnley on a Temporary 6-12 month contract. The role follows a Monday–Friday pattern, 37.5 hours weekly, with hybrid working (3 days in the office after competence is shown and manager approval).

Pay rate starts at £12.71 per hour and rises to £14.27 per hour, with excellent benefits including paid annual leave from 28 days to 36 days after 12 weeks. DBS is required for this position.

Qualifications

• Experience in a service delivery environment.
• Proficient with database applications and Microsoft Office.
• Attention to detail and ability to work under pressure.
• Strong written and verbal communication.
• Organised and able to prioritise to deadlines.
• Flexible, professional attitude.

Responsibilities

• Handle inbound calls regarding technical enquiries and resolve customer concerns.
• Take payments over the phone and update customer details on the system.
• Provide accurate information and guidance to customers.
• Monitor device status and assist in resolving malfunctions.
• Produce and despatch personalised communications compliant with GDPR.
• Perform security checks over the phone and manage customer expectations.
• Support reporting to team leaders and managers.

Skills

Service delivery

Digital applications

Attention to detail

Communication

Pressure handling

Flexible attitude

Organisation

Targets

Tools

Microsoft Office

Database systems

Job description

Job Role: Customer Service/Contact Centre Advisor

Contact Centre Experience Required

Location: Burnley

Job Type: Temporary 6 - 12 Month Contract (Reviewed)

Working Pattern: Monday - Friday / Between the hours of 8.30AM - 5.30PM / 37.5 Hours

Pay Rate: £12.71 per hour increasing to £14.27, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks

(Hybrid working 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence.)

DBS required

Duties:

• Receiving inbound calls regarding technical enquiries
• Manage the timely resolution of customer concerns
• Providing advice and guidance
• Taking payments over the phone
• Updating customer details on the internal bespoke system
• Contacting customers regarding alerts on their account
• Assist in the monitoring of device status' and problem solving to resolve device malfunctions
• Produce and despatch personalised customer communications being fully compliant to GDPR
• Security checks over the phone with customers
• Manage customer and colleague expectations through good quality communication
• Closing down alerts on the system
• Providing information for reports to team leaders / managers
• Other duties as outlined by line manager

Key Skills:

• Previous experience of working in a service delivery environment is essential
• Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office
• Attention to detail is essential
• Ability to work under pressure and act decisively
• Ability to communicate with members of the public and have the ability to defuse situations
• A flexible can-do attitude and professional
• Excellent communicator, written and verbal
• Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines
• Working to targets