Customer Service Advisor

Blue Arrow; Rochdale; On-site; GBP 1,000; Full time

Job summary

A prominent company is seeking a Customer Service Advisor in Rochdale. This full-time role involves managing calls, assisting patients with appointments, and ensuring high-quality service. With a salary of £12.21 per hour, this position offers benefits such as free onsite parking and incentives. Be part of a supportive team focused on delivering excellent customer experiences.

Benefits

Free onsite parking

On-site subsided canteen & cafe

Free tea and coffee

Office incentives and engagement events

Qualifications

• Previous customer experience in various sectors.
• Knowledge in healthcare is advantageous.
• Good IT skills and ability to work with various platforms.

Responsibilities

• Handling inbound customer calls and queries.
• Booking patients into appointments based on their needs.
• Maintaining appropriate records and data management.

Skills

Communication

Interpersonal Skills

Customer Service

Job description

Customer Service Advisor based in Rochdale
Offering £12.21 per hour - paid weekly, every Friday
12 week Temp to Perm Opportunity!
Full time, 37.5 hours per week

The Role

• Handling inbound customer calls alongside responding to incoming queries from various channels such as live chat, social media platform
• Supporting patients and booking them into appointments - ensuring this is inline with their needs and circumstances
• Assisting customers who have utilitsed the self-referral option and bookings them into appointments or service that adherence governance guidelines
• Using appropriate questions to understand and determine the patients' needs, resulting in first time resolution
• Transforming general enquiries into appointments through quality conversation
• Entering referral information on the in-house patient administration system
• Communicating relevant information to internal and external customers via email in a professional manner
• Locating information from various relevant sources to be able to progress patient data
• Maintaining appropriate records and keeping data up to date and relevant
• Adhering to data protection act guidelines and IGSOC standards

The Person

• Previous customer experience; whether it be in healthcare, retail, hospitality, leisure or contact centre and office based roles - we want someone that knows what good service is and has the passion to deliver it!
• Previous experience or knowledge in healthcare would be a huge advantage - our client is the UK's largest specialist provider of healthcare and diagnostic solutions so that knowledge or experience in the industry only makes sense
• Strong communication and interpersonal skills; ability to build a rapport and a memorable experience oozing with warmth, empathy and the genuine desire to do the best for our customers.
• Drive and determination - the want and will to do the best for our customer and in turn for yourself!
• Good business acumen - having an awareness of how we can help the company succeed and grow, creating more opportunities for yourself and your colleagues to build a long lasting career full of progression and success.
• IT literate and confident working across different platforms and software

The Hours: Full time, 37.5 hours per week

• Monday to Friday; working shifts between 8am-8pm
• Rota's will be provided 2 weeks in advance but you will typically work on a rolling basis.
• Overtime Available!

The Benefits and Perks

• £12.21 per hour, paid weekly - every Friday!
• Free, onsite parking
• On-site Subsided Canteen & Cafe
• Free tea and coffee available
• Office incentives and engagement events
• Following your progression into a permanent position you will have access to a wide range of benefits and discounts

The Location: Rochdale, OL11

If this role is of interest, please click APPLY NOW!

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Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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