Customer Service Advisor - Start Date: 30th June

HGS; Warrington; On-site; Full time

Job summary

HGS seeks a Customer Service Advisor to join our rapidly growing team in Warrington. This full-time position requires individuals with a passion for customer service and the ability to handle challenging situations with empathy and professionalism. Ideal candidates will demonstrate strong communication skills and IT literacy, alongside a commitment to compliance and best practices. Benefit from a coaching culture that promotes continuous development and a comprehensive benefits package, including 28 days of holiday.

Benefits

£12.21 an hour

Flexible working

Refer-A-Friend bonuses

Employee assistance programs

28 days holiday, inclusive of bank holidays

Development opportunities

People-focused environment

Access to Ignite benefits program

Qualifications

• Experience in a customer service or contact center role.
• Proficient in Microsoft Office applications.
• Strong communication skills across multiple channels.

Responsibilities

• Provide exceptional customer service and support.
• Handle fraud detection and compliance issues.
• Address complex data and technical challenges.

Skills

Emotional Intelligence

Fraud detection

Communication skills

Adaptability

Collaboration

Education

Customer service experience

IT literacy

Tools

Microsoft packages

Job description

UK - Customer Service Advisor - Start Date: 30th June

Join to apply for the UK - Customer Service Advisor - Start Date: 30th June role at HGS

UK - Customer Service Advisor - Start Date: 30th June

2 days ago Be among the first 25 applicants

Join to apply for the UK - Customer Service Advisor - Start Date: 30th June role at HGS

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.

Are you prepared to commence an exciting career as a Contact Centre Advisor? Join our team and become a valuable first-line support, providing exceptional customer service through various communication channels, with a keen attention to detail. Whether you are aiding with fraud detection, safeguarding vulnerable customers, or shaping the compliance landscape, your role as a Customer Service Advisor will have a significant impact. Your communication abilities will be prominent as you solve complex data and technical issues, and showcase your compassionate, ensuring every customer feels valued and protected. Start date: 30th June 2025 – Apply now to begin your journey with us!

HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Please note: You must be based in the United Kingdom, for this on-site opportunity.

Why Choose Us?

HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future!

Plus, Working With HGS Comes With Benefits Like

• £12.21 an hour
• Flexible working
• Refer-A-Friend bonuses
• Employee assistance programs
• 28 days holiday, inclusive of bank holidays
• Development opportunities
• People-focused environment where you’ll make lifetime connections and friendships
• Access to Ignite, our dynamic employee benefits program, offering you personalised wellness and financial perks to enhance your career and personal journey.
  
  

What we are looking for:

• Application of strong emotional intelligence to safeguard vulnerable customers
• Ability to proactively seek out and identify potential fraud
• Strong adaptability, collaboration skills, and the ability to work effectively in a diverse team
• Self-starters who take ownership and demonstrate accountability in ensuring legal and regulatory compliance while promoting best practices, inclusivity, and diversity
  
  

Requirements:

• Customer service/contact centre experience
• IT literate, and experience using Microsoft packages (inc Word, excel)
• Excellent communication skills, including multi-channel customer communication and complaint management.
• Successful completion of initial Baseline Personnel Security Standard (BPSS) and subsequent phases, either a Security Check (SC) or a Counter-Terrorist Check (CTC) security checks
• Must be based in the United Kingdom
  
  

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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