Customer Care Specialist

Michael Page; Redditch; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid work arrangements

Free on-site parking

Training and development opportunities

Job summary

Michael Page is seeking a Customer Care Specialist in the industrial/manufacturing sector to ensure seamless support for customers. You will handle inquiries and provide timely solutions to keep operations running smoothly. The role emphasizes accuracy, collaboration with internal teams, and maintaining complete records of interactions.

Hybrid working arrangements and on-site parking are available. Ideal candidates have strong communication, problem-solving, and a proactive approach.

Qualifications

• Experience in customer service or a similar role.
• Strong communication and problem-solving abilities.
• Excellent organisational skills and attention to detail.
• Proactive approach to handling customer needs.
• Ability to work collaboratively with internal teams.
• Proficiency with customer service software or systems.

Responsibilities

• Respond to customer enquiries promptly and professionally.
• Provide accurate information about products and services.
• Coordinate with internal teams to resolve customer issues efficiently.
• Maintain up-to-date records of customer interactions and transactions.
• Ensure customer feedback is documented and relayed to relevant departments.
• Support the team in achieving customer satisfaction targets.
• Assist with the preparation of reports and customer data analysis.
• Contribute to continuous improvement of customer service processes.

Skills

Communication skills

Problem-solving

Organisational skills

Attention to detail

Collaborative teamwork

Proactive mindset

Tools

Customer service software

Job description

As a Customer Care Specialist in the industrial/manufacturing industry, you'll play a key role in ensuring customers receive seamless support and service. Your day-to-day will involve managing customer queries and providing solutions that keep operations running smoothly.

Client Details

This role is with a company in the industrial/manufacturing sector.

Description

• Respond to customer enquiries promptly and professionally.
• Provide accurate information about products and services.
• Coordinate with internal teams to resolve customer issues efficiently.
• Maintain up-to-date records of customer interactions and transactions.
• Ensure customer feedback is documented and relayed to relevant departments.
• Support the team in achieving customer satisfaction targets.
• Assist with the preparation of reports and customer data analysis.
• Contribute to continuous improvement of customer service processes.

Profile

• Strong communication and problem-solving skills.
• Experience in customer service or a similar role.
• Ability to work collaboratively with internal teams.
• Good organisational skills and attention to detail.
• Proficiency in using customer service software or systems.
• A proactive approach to handling customer needs.

Job Offer

• Salary £26,000
• Hybrid working arrangements for flexibility.
• Free on-site parking.
• Access to training and development opportunities.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.