Customer Service advisor

TN United Kingdom; Purston Jaglin; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to enhance customer satisfaction and ensure efficient handling of inquiries and orders. This role focuses on providing timely support and proactive problem-solving to meet customer needs. Join a forward-thinking company committed to sustainability and innovation in the packaging sector. With a strong emphasis on quality and collaboration, this position offers the opportunity to contribute to meaningful change while developing your skills in a dynamic environment. If you thrive under pressure and enjoy working in a team, this is the perfect opportunity for you.

Qualifications

• Experience in customer service within an industrial company.
• Strong communication and problem-solving skills.

Responsibilities

• Ensure positive customer experience through timely follow-up.
• Handle inquiries and manage open orders effectively.

Skills

SAP

Salesforce

International trade knowledge

Problem solving

Communication skills

Autonomy

Team player

Tools

SAP

Salesforce

Job description

Social network you want to login/join with:

kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer, so we incorporate sustainability into everything we do by #InvestingInBetter — creating innovative products that enhance product protection, shelf life, and contribute to reducing the overall carbon footprint.

At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to driving positive change in the packaging industry, with a focus on quality and sustainability, has earned us a reputation as a trusted partner for businesses worldwide.

We are recruiting a Customer Service Advisor to join our team in Featherstone, Wakefield, on a fixed-term basis until December 2024.

Purpose of the job

To guarantee a positive customer experience by ensuring quick and reliable follow-up of all customer requests (orders, samples, information, claims, complaints), by answering in a timely manner and proactively solving any concerns that might occur.

Key Responsibilities include:

• Follow up on open orders
• Deal with new business inquiries

Skills and Experience

Functional/Technical Skills and Experience

• Experience in SAP and/or E1 + Salesforce
• Knowledge of international trade: Incoterms, payment terms, transport, letters of credit
• Excellent written and verbal communication skills in the local language
• Problem solving abilities
• Experience in an industrial company
• Autonomy and proactivity
• Ability to work under time pressure and multi-task
• Team player: willing to interact and collaborate with others