Customer Service Advisor

Manpower (United Kingdom); Preston; Sur place; GBP 19 000 - 21 000; Plein temps

Avantages offerts par ce poste

25 days annual leave (after 12 weeks)

Staff discounts

Pension contribution

Referral Schemes

Save-As-You-Earn

MyPath Development programme

Résumé du poste

Manpower (United Kingdom) is recruiting a Customer Service Advisor to join our busy call centre in Preston. The role is 37 hours per week with a Monday to Friday schedule at West Strand Business Park, PR1 8UY.

You will support families through Tax-Free Childcare (TFC) and help resolve customer queries with a friendly, professional manner. The ideal candidate has some customer service experience, or is open to training and development.

Qualifications

• A positive attitude and a can-do spirit.
• Flexibility to adapt to new situations.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Responsabilités

• Provide excellent customer service to customers and resolve queries promptly.
• Work with team members to meet customer service goals and targets.

Connaissances

Positive attitude

Flexibility

Excellent communication

Team player

Description du poste

Shift Times: Monday - Friday 8am - 6pm. 37 hour week

Location: West Strand Business Park in Preston, PR1 8UY

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor supporting on the TFC campaign. Tax-Free Childcare (TFC) is a scheme for Government support towards the cost of childcare for working families. In this role you would be supporting families and making a difference by helping them.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)