Customer Service Advisor

Machine Mart Ltd; Nottingham; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading company in customer service is seeking individuals to join their dedicated team at their Nottingham Head Office. The role involves assisting customers via telephone and email, handling warranty claims, and using Microsoft tools while ensuring a positive customer experience. Internal training is provided for all team members, making it an excellent opportunity for career growth in a supportive environment.

Benefits

Staff Discounts

Healthcare Cash plans

Company pension scheme

Life Cover

Access to well-being platform

Discounts on various brands

Role specific training and development

Proactive promotion of internal candidates

Paid Breaks

Free Tea & Coffee

Qualifications

• Friendly and helpful attitude toward customers.
• Prior experience in a similar role preferred but not required.
• Ability to create accurate documents.

Responsibilities

• First Time Resolution problem solving for customers via telephone and email.
• Monitoring queries on social media platforms.
• Maintaining accurate and concise records.

Skills

Attention to detail

Confident telephone manner

Problem solving

Ability to deal with challenging situations

Discretion to make decisions

Tools

Microsoft Excel

Microsoft Word

Job description

We have an exciting opportunity to join our dedicated Customer Service team based within our Head Office at Nottingham.

Working closely within the Aftersales Department, your duties will include:

• First Time Resolution problem solving for our customers via telephone and email
• Monitoring and responding to queries on social media platforms
• Creation of job cards for warranty claims and returns
• Arranging the return of products for Service or repair
• Liaising with colleagues on a regular basis
• Maintaining accurate and concise records
• General office duties

About you:

• As well as excellent attention to detail you will have a friendly helpful attitude and confident telephone manner as you will play a vital role in communicating with our customers and our Service Department.
• The ability to create accurate documents
• Knowledge and ability using Microsoft Excel and Word documents
• Able to deal with challenging situations.
• Can use discretion to make decisions
• Experience in a similar role is preferred, however you will be trained on all aspects of our internal in-house systems.

If you can answer yes to all the above this could be the role for you, apply today.

Hours:Monday to Thursday 8.30am – 5.30pm,Friday 8.30am – 5.00pm

What you'll get in return for your commitment:Staff DiscountsHealthcare Cash plansA company pension schemeLife CoverAccess to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support servicesDiscounts on 100's of high street & online brands including restaurants, holidays, and shoppingRole specific training and developmentProactive promotion of internal candidatesPaid BreaksFree Tea & Coffee