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Customer Service Advisor

Enva

Nottingham

On-site

GBP 20,000 - 25,000

Full time

Yesterday

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Job summary

Enva is looking for a Customer Service Advisor to provide maternity cover in Nottingham. The position focuses on driving customer service excellence, handling inquiries, and resolving issues while collaborating with suppliers and internal teams. Ideal candidates will possess previous customer service experience and strong communication skills, contributing to a positive customer experience.

Benefits

Competitive salary

Holiday allowance

Company pension scheme

Employee Assistance Program

Lifestyle & Leisure Discounts

Employee Life Insurance

Bike2Work scheme

Free on-site parking

Qualifications

Previous experience working in a customer service department.
Ability to work in a fast-paced environment.

Responsibilities

Resolve product or service problems by clarifying the customer's complaint.
Answer incoming customer correspondence via telephone/email/CRM case.
Deliver customer service excellence.

Skills

Communication

Interpersonal Skills

CRM System Experience

4 weeks ago Be among the first 25 applicants

Location: Colwick

Application Deadline: 31 July 2025

Department: Commercial (Sales & Marketing)

Location: Colwick

Description

An exciting opportunity has arisen for a Customer Service Advisor to provide maternity cover.
You will drive customer service excellence and continuously improve the overall customer experience with Enva, while liaising with suppliers and transport team in order to provide the best service to our customers. The successful candidate will ensure that all incoming enquiries, both verbal and electronic, are addressed with in a courteous, professional, competent and timely manner in line with company policy

Key Responsibilities

Responsible for ensuring your own health and safety and that of others and promoting a positive health and safety culture within the workplace
Ensure all Health and safety obligations are met, and company policies are adhered
Report any safety concerns, hazard observations, accidents and incidents in a timely manner to allow full investigation and prevent re-occurrence
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Answer incoming customer correspondence via telephone/email/CRM case
Make outbound proactive supplier and customer calls
Work with customers and suppliers to promote the use of MyEnva and provide training as required
Follow communication procedures, guidelines and policies
Deliver customer service excellence
Record all calls and customer complaints on Dynamics 365 (CRM) with the exception of delivery, exchange collection requests from customers
Recommend potential products or services by collecting customer information and assessing customer needs
Contribute to team effort by accomplishing related results as needed
Input off supplier ticket information onto MyEnva
Office and admin tasks/duties
Cross train and learn other tasks and duties within the office for personal development but also absence cover
Address Hazardous waste enquiries (liaise with 3rd party suppliers, arrange testing, quote customers)
Keep in regular contact with key customers to ensure we are fulfilling their business needs
Identify possible new business opportunities and pass them onto the relevant person/department

This is not an exhaustive list. You may also be required to carry out any other duties as required by the business that you are qualified/trained in that meet the scope, spirit and purpose of this role

Skills, Knowledge and Expertise

Previous experience working within a customer service department
Able to work in a fast-paced environment, and as part of a Team
Experience in the use of CRM / order processing / finance systems
Excellent communication and interpersonal skills

Why Work For Enva?

Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.

Examples of Company Benefits:

A competitive salary in a growing company committed to our people.
A competitive holiday allowance.
Company pension scheme.
Enhanced family friendly policies.
Employee Assistance Program
Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more…
Employee Life Insurance.
Bike2Work scheme.
Free on-site parking.

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