Customer Service Advisor FTC

JR United Kingdom; Derby; On-site; GBP 24,000 - 30,000; Full time

Job summary

Une entreprise environnementale dynamique recherche un conseiller en service client pour rejoindre son équipe. Dans ce rôle, vous gérerez les demandes des clients et contribuerez à une croissance durable tout en progressant vers un rôle de gestion de compte. Profitez d'une culture d'équipe supportive avec des opportunités de développement professionnel.

Benefits

Équipe de soutien

Formation et mentorat

Forfait salarial compétitif

Opportunités de progression de carrière

Qualifications

• Expérience antérieure dans un environnement de service client ou centre d'appels.
• Compétences solides en communication et en résolution de problèmes.
• Aptitude à travailler dans un environnement rapide tout en restant précis.

Responsibilities

• Gérer les demandes des clients par téléphone, e-mail et CRM.
• Résoudre rapidement les requêtes pour garantir la satisfaction des clients.
• Effectuer des appels sortants pour renforcer les relations.

Skills

Précédente expérience en service client

Compétences en communication

Capacité à résoudre des problèmes

Capacité à multitâcher

Job description

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Maternity Cover | June 2025 – September 2026 FTC | Potential for Permanent Role on completion

Supportive Team + Training and Mentoring + Competitive salary and benefits package

Join our dynamic team as a Customer Service Advisor in Colwick, Nottingham! In this fast-paced and varied role, you’ll be handling customer inquiries via phone, email, and CRM, resolving issues, and providing effective solutions. You'll work in a supportive, close-knit team and have the chance to grow within the company, with clear progression into an Account Manager role.

You’ll be part of a growing company in the recycling and resource recovery sector, helping customers achieve a zero waste to landfill solution and contributing to a sustainable future.

Key Responsibilities:

• Manage customer inquiries via phone, email, and CRM, providing excellent service and efficient solutions.
• Resolve queries quickly and effectively, ensuring customer satisfaction with every interaction.
• Make outbound calls to customers and suppliers, strengthening relationships and enhancing communication.
• Maintain accurate records and complete administrative tasks on time, supporting smooth business operations.

Skills & Experience Required:

• Previous experience in customer service or a call centre environment (retail, hospitality, or similar sectors a plus).
• Strong communication and problem-solving skills.
• Ability to multitask, work effectively in a fast-paced environment, and maintain accuracy in all tasks.

Why Join Us?

• Clear career progression into an Account Manager role as well as other opportunities throughout the organisation.
• A varied role with no two days the same in a supportive team.
• Work for a growing company focused on sustainability and zero waste to landfill solutions.

If you’re passionate about customer service and want to be part of a company making a difference, we’d love to hear from you. Apply now!