Customer Service Advisor

Northampton Business Directory; Milton Keynes; Remote; GBP 22,000 - 30,000; Full time

Job summary

Join a growing and large business as a Customer Service Advisor in Milton Keynes, managing customer interactions and ensuring high-quality service and support. Ideal candidates will bring strong interpersonal and communication skills and experience in a customer service environment, enabling them to foster positive customer relationships and drive sales.

Benefits

Flexible working hours

Career development opportunities

Qualifications

• Experience working in a customer service led & administrative role.
• Strong focus on customer service and relationship building skills.
• Experience of Microsoft Office, Word and Excel.

Responsibilities

• Managing outgoing and incoming customer calls and email enquiries.
• Upselling to customers and negotiating prices.
• Develop lasting customer relationships and resolving queries.

Skills

Customer Service

Communication

Relationship Building

Interpersonal Skills

Microsoft Office

Sales Processes

Job description

Customer Service Advisor
Northampton, NN4 7BW

Monday – Friday but flexibility is required to work 1 in 5 weekends from home.

Key Responsibilities:

• Managing outgoing and incoming customer calls and managing email enquiry systems.
• To keep track of delivery records from the drivers.
• Upselling to customers to ensure continued revenue stream.
• Handling customer enquiries around availability of services and pricing.
• Explaining service and pricing.
• Negotiate prices with customers to ensure best margins achieved.
• Following up on all enquiries via calls and emails.
• Liaise with other branches and 3rd party suppliers and ensure best prices.
• Develop lasting customer relationships.
• Accurately and efficiently entering all customer information and order details into the system.
• Provide a high level of customer care through regular contact, obtaining feedback and monitoring account performance.
• Resolving customer issues and queries as necessary.

Key Skills:

• Experience working in a customer service led & administrative role.
• Knowledge of sales processes and customer service skills.
• Excellent communication with a strong focus on excellent customer service and relationship building skills.
• Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
• Experience of Microsoft Office, Word and Excel and knowledge of CRM systems too.

This is a fantastic opportunity to join a very large but continually growing business in a key role as part of their growth, bringing additional opportunities for the right person to develop a career.