Customer Service Advisor

Flagship Group; Norwich; On-site; GBP 19,000; Part time

Job summary

A customer-focused organization in Norwich is looking for a passionate Customer Service Advisor to join their team. This part-time, fixed-term contract offers a supportive environment where you will provide excellent service to customers via phone. The ideal candidate has experience in customer service roles, strong communication skills, and proficiency in Microsoft Office. Compensation includes a competitive salary and additional benefits, fostering a culture of teamwork and growth.

Benefits

Competitive salary

Benefits package

Qualifications

• Experience in a phone-based customer service role.
• Proficient in Microsoft Office packages.
• Excellent verbal and written communication skills.

Responsibilities

• Provide excellent service to customers calling our Contact Centre.
• Answer calls adhering to call answering targets.
• Log details of all calls accurately.

Skills

Customer service experience

Proficiency in Microsoft Office

Excellent communication skills

Problem-solving skills

Education

NVQ in Customer Service

GCSE level education

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway as a Customer Service Advisor!

This role is a part time, fixed term contract until 31st of July 2026

Working hours: Saturday and Sunday 08:00am - 17:00pm

Key Responsibilities

• Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
• Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
• Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.

What We’re Looking For

• Proven experience in a phone-based customer service role.
• Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
• NVQ in Customer Service and educated to GCSE level (desirable).
• Excellent verbal and written communication skills.
• Outstanding customer service skills, including empathy, understanding, and problem-solving.
• Ability to think laterally and work independently when required.

Please see the Job Description for full details of your day-to-day duties and responsibilities.

In return for your hard work, we offer a competitive salary of £18,184.40 per annum and a benefits package. Click here to see more about our benefits.

If you are successfully shortlisted, you will be contacted within 7 days of the application close date via email.

Please make sure to check your email and spam folders regularly for correspondence.

Applications may be reviewed, and candidates invited to interview ahead of the close date.