Customer Service Advisor

JR United Kingdom; Newton Aycliffe; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking compassionate individuals to join their Payment Support Team in Darlington. This full-time position offers a competitive salary with opportunities for growth and development. You'll play a pivotal role in assisting customers with billing queries and payment challenges, all while benefiting from a flexible work environment. Enjoy a range of perks including online GP access, generous leave policies, and support for your career path. If you have life experience and a desire to help others, this role could be the perfect fit for you.

Benefits

Online GP access 24/7

Paid carer’s leave

Equalized family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• Experience in customer service roles or similar positions.
• Ability to handle billing queries and assist with payments.

Responsibilities

• Support and guide customers during difficult times.
• Assist with billing queries and payment issues.

Skills

Customer Service

Communication

Problem Solving

Job description

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Client:

EE

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Where: Darlington

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Shifts: The department is open from 08:00am until 06:00pm, so no late evening shifts and only one weekend in three!

Are you someone with a wealth of life experience that could help navigate challenging situations? This could be resilience from raising a family or the life skills built through relationships. If so, you have transferable skills to succeed in a Payment Support role with EE.

Join our Payment Support Team in Darlington to support and guide customers during difficult times. You’ll help with billing queries, assist those behind on payments, and more. With training, you will be the expert they need, delivering a personal, brilliant service.

We understand life is always changing. This role is designed with flexibility in mind, supporting your success, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave—up to 2 weeks off for carers supporting family or friends.
• Family Leave—equalized maternity, paternity, and adoption leave, with 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for carving your career path. We develop our people and support your career goals.
• Season Ticket Travel Loan—funds to pay for your commute upfront.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental to protect you and your family.

We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?