Customer Service Advisor

Propel Finance; Newport; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

An established industry player seeks a Customer Service Advisor to enhance customer experiences and support their growth. In this hybrid role, you'll resolve customer queries, maintain accurate records, and develop knowledge of leasing products. With modern offices and a collaborative environment, this position offers a chance to make a real impact. Enjoy benefits like additional leave after five years, private medical insurance, and a cycle-to-work scheme. Join a team that values your input and fosters a culture of inclusion and innovation.

Benefits

25 days annual leave + bank holidays

Additional days off after 5 years’ service

Birthday leave

Private Medical Insurance (optional)

Subsidised gym membership

Cycle to Work Scheme

Electric Car Scheme

Buy Annual Leave Scheme

Half-day seasonal shopping

Life Assurance (3x salary)

Qualifications

• Strong knowledge of core leasing products and asset finance services.
• Previous administration experience in Financial Services is beneficial.

Responsibilities

• Resolve customer queries via phone and email professionally.
• Maintain accurate agreement records within our bespoke administration system.
• Manage incoming payments and process refunds as needed.

Skills

Customer Service

Verbal Communication

Written Communication

Attention to Detail

IT Literacy (Word, Excel, Outlook)

Administration Experience

Job description

Recruitment Business Partner at The Curve Group

Propel Finance was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, Propel has grown to become one of the UK’s largest, independent finance houses. We have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology.

From this continued success, we are now looking to recruit a Customer Service Advisor to support our exciting growth plans.

Our aim is to elevate our service, push boundaries, and create excellent customer experiences aligned with our values. Would you like to be part of this?

As a Customer Service Advisor, you will play a key role in delivering an outstanding customer journey throughout their agreement.

Role responsibilities:

• Resolve customer queries via phone and email professionally and promptly.
• Maintain accurate agreement records within our bespoke administration system.
• Develop a strong knowledge of core leasing products and asset finance services.
• Support customers with transactions related to their agreements.
• Ensure correct collection of customer payments.
• Manage incoming payments and process refunds as needed.
• Provide excellent verbal and written customer service.
• Be IT literate (Word, Excel, Outlook).
• Pay close attention to detail and accuracy.
• Previous administration experience in Financial Services is beneficial.

Why work here?

We offer a great working environment and are an ambitious business. Everyone can influence outcomes, share ideas, and be heard. It’s a collaborative workplace.

We embrace hybrid working with modern offices in Newport, London, and Manchester, plus a field-based sales team, ensuring you’re never far from colleagues.

This is a hybrid role, requiring 2 days per week in the Newport office.

Benefits include:

• 25 days annual leave + bank holidays
• Additional days off after 5 years’ service
• Birthday leave
• Private Medical Insurance (optional)
• Subsidised gym membership
• Cycle to Work Scheme
• Electric Car Scheme
• Buy Annual Leave Scheme
• Half-day seasonal shopping
• Auto-enrolment pension (3% employer contribution)
• Life Assurance (3x salary)
• Company events and rewards

We are committed to workplace inclusion and are members of Stonewall’s Diversity Champions program.

The Curve Group is Propel’s recruitment partner and acts as a Data Processor. Their privacy policy can be found here.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Administrative

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