Customer Service & Sales Advisor - Commission & Growth

Confidential; Newcastle upon Tyne; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Onsite Parking

2 shifts Mon-Fri 9:00–17:30

1 Saturday per month 9:00–15:00

20 days holiday + Bank Holidays

Commission on top of salary

Career growth and training

Job summary

Confidential is seeking a Customer Service and Sales Agent in Newcastle-under-Lyme to deliver exceptional customer support and promote products with a no cold calling approach. The role requires enthusiasm, strong communication, and a drive to meet targets.

You will work in a fast-paced environment, handling calls and emails, while supporting ongoing training and development within a friendly team. A commission scheme complements the base salary and career growth opportunities.

Qualifications

• Excellent communication and strong customer focus are essential.
• Able to handle complaints professionally and drive sales with empathy.
• Experience on the telephone is preferred; self-motivation and teamwork are key.

Responsibilities

• Deliver exceptional service with a friendly, upbeat approach via phone and email.
• Promote and sell products/services; achieve and exceed targets with no cold calling.
• Collaborate with the team to brainstorm ideas to improve service and sales.
• Take initiative to learn and suggest improvements for business growth.
• Embrace feedback as a tool for personal and team development.

Skills

Excellent communication

Customer focused

Self-motivated

Complaint handling

Sales skills

Telephone experience

Team player

Working under pressure

Own transport

Problem solving

Job description

Confidential is seeking a Customer Service and Sales Agent in Newcastle-under-Lyme to deliver exceptional customer support and promote products with a no cold calling approach. The role requires enthusiasm, strong communication, and a drive to meet targets.

You will work in a fast-paced environment, handling calls and emails, while supporting ongoing training and development within a friendly team. A commission scheme complements the base salary and career growth opportunities.