Customer Advisor

Bernicia; Newcastle upon Tyne; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

28 days annual leave

Generous pension scheme

Health cash plan

Job summary

Bernicia in Kingston Park, Newcastle upon Tyne, is seeking a Customer Advisor to join our Central Services Team. This permanent, full‑time role (37 hrs/week) pays around £25,023–£25,974 per year and is based at Kingston Park.

You will handle frontline customer queries, perform a range of administrative duties arising from sales and service requests, and use IT systems to support customers.

The ideal candidate has excellent communication, a can‑do attitude, and works well in a team.

Qualifications

• Experience of call handling in a busy environment (preferably call centre/help desk).
• Excellent administration, organisational and prioritisation skills.
• Proficient in using IT systems.
• Positive can-do attitude and enthusiastic team player.

Responsibilities

• Deal with a wide range of administrative duties arising from customer queries and sale related requests.

Skills

Call handling

Administration

IT systems

Communication skills

Team player

Job description

CUSTOMER ADVISOR

Location: Kingston Park, Newcastle upon Tyne NE3 2ER

Contract: Permanent

Hours: 37 per week

Salary: £25,023 per annum

Closing Date: 5.00pm Thursday 27th August 2026.

Are you passionate about delivering front line call handling and looking for a new challenge? Then you may be interested in the below opportunity.

An opportunity has arisen for a Customer Advisor to join our Central Services Team at Kingston Park.

As a Customer Advisor you will deal with a wide range of administrative duties arising from customer queries and sale related requests.

If you have excellent communication skills, a team focussed approach to work and are proficient in using IT systems, we want to hear from you.

About the role:

• Full Time (37 hrs Monday to Friday)
• £25,974 per annum.

About you:

• Experience of call handling in a busy environment (preferably call centre/help desk)
• Exceptional administration, organisational and prioritisation skills
• Excellent communication skills
• Proficient in using IT systems
• Positive can-do attitude
• Enthusiastic team player

The Benefits:

• 28 days annual leave (plus bank holidays)
• Generous pension scheme
• Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more.

About us:

With over twenty‑five years’ experience in the field, Kingston specialises in leasehold block management as well as residential estate management throughout the North of England.

We have built a reputation that sets us aside from our competitors, and this is reflected by our dedicated and passionate team. We have an excellent track record of employee development and providing opportunities for progression – we are building Kingston to be a business that people want to be part of.

Our customers benefit from our commitment to deliver exceptional customer service, and the capabilities of a team with years of property management experience and extensive knowledge of the latest developments in the field.

Looking to grow your career at a company that puts its people first?

Our people are what make us great. Their feedback has recognised us as a Great Place to Work certified employer.

We pride ourselves on our transparency and integrity, always aiming to provide a high standard of service that is tailored to suit the individual needs of each development.

To generate pride in our communities, our profits go back into our not-for-profit parent company Bernicia, to improve and ultimately transform our region.

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.