Customer Service Advisor

JR United Kingdom; Milton Keynes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking FinTech company that is transforming consumer retail finance! As a Customer Service Representative, you will play a vital role in delivering exceptional service and helping customers navigate their financial options. This dynamic team values innovation and customer-centric solutions, providing a supportive environment where your contributions matter. With flexible working arrangements and a comprehensive benefits package, this role is perfect for those who are passionate about making a difference in the financial services industry. If you thrive in a fast-paced environment and enjoy helping others, this is the opportunity for you.

Benefits

Private healthcare

Discounted gym memberships

Flexible hybrid working arrangements

Professional growth opportunities

Qualifications

• Exceptional communication skills, both verbal and written.
• Competent with PC and MS Office applications.
• Attention to detail and ability to prioritize tasks.

Responsibilities

• Handle inbound and outbound communications for customers.
• Record details of inquiries and actions taken.
• Deliver excellent service ensuring customer satisfaction.

Skills

Exceptional communication skills

PC and MS Office proficiency

Time management

Attention to detail

Ability to prioritize tasks

Customer rapport building

Adaptability

Job description

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JOIN A FLEXIBLE COMPANY THAT LOOK TO CREATE THE IMPOSSIBLE AND OBSESS OVER CUSTOMERS!

Do you excel at helping others, resolving issues with empathy and efficiency, and creating seamless customer experiences? Want to be part of a dynamic team that’s transforming the way people engage with Retail Point-of-Sale Finance?

We are looking for a Customer Service Representative to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers on the different ways they can manage their Snap loan in choosing the options that work best for them. We’re looking for a detail-orientated person to complete processes and procedures while providing each customer with a seamless experience.

Who are we? What do we do?

Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Snap’s proprietary technology platform and decisioning algorithms are changing the face and pace of consumer retail finance. Our use of technology has been recognised and Snap has recently been awarded the UK's Best Use of Technology in consumer lending at the Credit Awards 2024. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and its people who are at the heart of our business. Snap Finance UK was established in 2017 and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 2012.

Reporting to: Customer Service Team Leader

Working Hours: Monday to Friday, 8:30 am – 5:30 pm (or 8:00 am – 5:00 pm shifts as required). Saturday work is required every 4 weeks between the hours of 09:00 am – 13:00 pm, which will be received back in time off in lieu.

Your Key Tasks and Responsibilities will include:

• Handling inbound and outbound communications, answering questions for our customers/retailers.
• Recording details of conversations held, inquiries, complaints and actions are taken within our internal system.
• Working towards set SLA’s.
• Making informed decisions based on the unique circumstances and information given.
• Contacting customers to confirm the terms of their loan.
• Providing suitable decisions based on each individual customer and the business.
• Delivering excellent service to all customers ensuring the best customer outcomes.
• To provide the best advice and guidance ensuring it’s aligned with regulatory requirements.
• Following Snap’s strict policies and procedures.
• Communicating clearly and effectively both via telephone and email.
• Meeting customer communication quality expectations.
• Ensuring adherence to regulatory compliance and best practice.
• Supporting other business areas where required.

To be successful in the role of a Customer Service Advisor we require the following skills and experience:

• Exceptional communication skills (Verbal and Written).
• Competent with a PC and MS Office.
• Ability to talk to customers at the same time as recording the notes.
• Time management.
• Ability to prioritise tasks.
• Attention to detail and rapport building.
• Passionate with a desire to go the extra mile to succeed.
• Friendly and helpful, coupled with a great attitude!
• Ability to learn quickly.
• Ability to think fast and adapt to a situation and work from own initiative.

What’s in it for you?

Joining Snap Finance means becoming part of a forward-thinking, ambitious, and supportive team. We offer:

• Competitive salary and opportunities for professional growth
• Flexible hybrid working arrangements to balance your work and personal life
• Access to our comprehensive benefits package, including private healthcare, discounted gym memberships, and more
• A collaborative and innovative work environment where your ideas and contributions make a real difference

If you’re excited about this opportunity and think you’re the perfect fit, hit ‘APPLY’ and upload your CV and cover letter today. Please note that all successful applicants will be subject to a basic criminal record and credit check.