Customer Service Advisor

Snap Finance UK; Milton Keynes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic FinTech company that is transforming retail finance! As a Customer Service Representative, you'll deliver exceptional service, helping customers manage their Snap loans. With a focus on empathy and efficiency, you'll ensure seamless experiences while working with a supportive team. Enjoy a flexible hybrid working environment, competitive salary, and comprehensive benefits including private healthcare and gym discounts. If you're passionate about customer service and want to make a difference, this is the perfect opportunity for you!

Benefits

Private healthcare

Gym discounts

Flexible working arrangements

Professional growth opportunities

Qualifications

• Exceptional communication skills are essential for this role.
• Proficiency with PC and MS Office is required.

Responsibilities

• Handle inbound and outbound communications with customers.
• Record details of conversations and inquiries accurately.
• Provide excellent service to ensure best customer outcomes.

Skills

Verbal communication

Written communication

PC proficiency

MS Office

Multitasking

Time management

Attention to detail

Customer rapport

Adaptability

Job description

This range is provided by Snap Finance UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Snap Finance UK

JOIN A FLEXIBLE COMPANY THAT LOOKS TO CREATE THE IMPOSSIBLE AND OBSESS OVER CUSTOMERS!

Do you excel at helping others, resolving issues with empathy and efficiency, and creating seamless customer experiences? Want to be part of a dynamic team that’s transforming the way people engage with Retail Point-of-Sale Finance?

We are looking for a Customer Service Representative to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers on the different ways they can manage their Snap loan and choosing the options that work best for them. We’re looking for a detail-oriented person to complete processes and procedures while providing each customer with a seamless experience.

Who are we? What do we do?

Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Snap’s proprietary technology platform and decisioning algorithms are changing the face and pace of consumer retail finance. Our use of technology has been recognized, and Snap was awarded the UK's Best Use of Technology in consumer lending at the Credit Awards 2024. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and its people, who are at the heart of our business. Snap Finance UK was established in 2017 and is based in Milton Keynes, with the backing of its parent company founded in the United States in 2012.

Reporting to: Customer Service Team Leader

Working Hours: Monday to Friday, 8:30 am – 5:30 pm (or 8:00 am – 5:00 pm shifts as required). Saturday work is required every 4 weeks between 09:00 am – 13:00 pm, which will be compensated with time off in lieu.

Your Key Tasks and Responsibilities will include:

1. Handling inbound and outbound communications, answering questions for our customers/retailers.
2. Recording details of conversations, inquiries, complaints, and actions taken within our internal system.
3. Working towards set SLA’s.
4. Making informed decisions based on the circumstances and information provided.
5. Contacting customers to confirm the terms of their loan.
6. Providing suitable decisions based on each individual customer and the business.
7. Delivering excellent service to ensure the best customer outcomes.
8. Providing accurate advice and guidance aligned with regulatory requirements.
9. Following Snap’s policies and procedures strictly.
10. Communicating clearly and effectively via telephone and email.
11. Meeting customer communication quality expectations.
12. Ensuring compliance with regulatory standards and best practices.
13. Supporting other business areas as required.

To be successful in the role of Customer Service Advisor, we require the following skills and experience:

• Exceptional verbal and written communication skills.
• Proficiency with PC and MS Office.
• Ability to multitask effectively, recording notes while talking to customers.
• Good time management and prioritization skills.
• Attention to detail and ability to build rapport.
• Passion and willingness to go the extra mile.
• A friendly, helpful attitude.
• Quick learner with the ability to adapt and work independently.

What’s in it for you?

Joining Snap Finance means becoming part of a forward-thinking, ambitious, and supportive team. We offer:

• Competitive salary and opportunities for professional growth.
• Flexible hybrid working arrangements.
• Access to comprehensive benefits, including private healthcare, gym discounts, and more.
• A collaborative, innovative environment where your ideas matter.

If you’re excited about this opportunity and believe you’re the right fit, click ‘APPLY’ to upload your CV and cover letter today. Please note that all successful applicants will undergo a basic criminal record and credit check.