Customer Service Advisor

TieTalent; Middlesbrough; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a leading company's Broadband Technical Team in Darlington, assisting customers with broadband-related issues. With a competitive salary structure and flexible working options, this role emphasizes problem-solving and relationship-building skills, with a commitment to training and development. Enjoy various benefits including online GP services and generous leave policies.

Benefits

Discounts on EE & BT products

Access to online GP services 24/7

Generous family leave policies

Season Ticket Travel Loan

Optional private healthcare and dental cover

Volunteering days

Qualifications

• No specific experience required; we can train you.
• Naturally helpful and calm.

Responsibilities

• Support customers with broadband tech-related queries.
• Handle problems ranging from simple to complex.

Skills

Problem-solving

Relationship-building

Calm demeanor

Job description

About

Where: Darlington

Full Time: Permanent

Salary: £25,084 rising to £25,684 after 8 months in role, plus uncapped commission

Hourly Rate: £12.82 per hour rising to £13.12 per hour after 8 months in role

Why this job matters

Are you someone who enjoys solving problems? Do you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical Role with EE.

Join our Broadband Technical Team in Darlington and help customers with broadband tech-related queries. Whether it's a simple router question or a more complex issue requiring ownership, you'll support customers along the way.

No specific experience is required. If you're naturally helpful, calm, and can build relationships, we can train you on the rest.

This role offers flexibility to support your life commitments, including scheduling your own breaks, banking time, and occasional home working.

What's in it for you?

A starting salary of £25,084, rising to £25,684 after 8 months, plus incentives and bonuses.

Access to online GP services 24/7 for you and your immediate family, fully funded.

Market-leading paid carer's leave of up to 2 weeks.

Generous family leave policies, including 18 weeks full pay and 8 weeks half pay in the first year.

Discounts on EE & BT products, including mobile and broadband.

Support for career development and progression.

Season Ticket Travel Loan to help with commuting costs.

Volunteering days to give back to your community.

Optional private healthcare and dental cover.

A supportive team culture, meaningful support, and tailored training to help you build a lasting career.

What are you waiting for?

• Middlesbrough, England

• English