Customer Service Advisor

TN United Kingdom; Merthyr Tydfil; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a dynamic team as a Customer Service Advisor in Merthyr Tydfil, where you'll engage with customers to solve their mobile technology issues. This full-time role offers a competitive starting salary with opportunities for growth, plus a range of benefits including flexible working hours, online healthcare access, and generous family leave. You'll receive comprehensive training to develop your skills in a supportive environment, making every day a new challenge. If you're a naturally helpful person, this is your chance to build a rewarding career in customer service with a leading company.

Benefits

Online GP access 24/7

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Volunteering days

Optional Private Healthcare

Optional Dental coverage

Qualifications

• No specific experience is necessary; training will be provided.
• Must be naturally helpful, calm, and good at building relationships.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Resolve complex issues to keep customers connected.

Skills

Problem Solving

Communication

Customer Service

Technical Troubleshooting

Job description

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Customer Service Advisor, Merthyr Tydfil

Client: BT Group

Location: Merthyr Tydfil, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 3e54ee765b32

Job Views: 10

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll be talking over the phone to customers with various mobile tech-related queries. You could be helping someone with a simple device query or resolving more complex issues to keep them connected with loved ones. Every day brings something new.

No specific experience is necessary. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

This role offers flexibility to support your personal life, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 at 9 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave, in the first year.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support for career development and achieving your professional goals.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage for you and your family.

We offer a great team culture, meaningful support, and tailored training to help you build a lasting career.