Customer Service Advisor

JR United Kingdom; Pontypridd; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a leading telecommunications company as a Customer Service Technical representative. In this role, you'll assist customers with various mobile technology queries, ensuring they stay connected. With a starting salary of £25,087 and opportunities for career development, this position offers a flexible work environment and numerous benefits, including paid leave and private healthcare options.

Benefits

Online GP access 24/7

Paid carer’s leave

Family leave benefits

Discounts on EE & BT products

Career development support

Volunteering days

Optional private healthcare

Qualifications

• No specific experience required; training provided.
• Naturally helpful and calm demeanor.
• Good at building relationships.

Responsibilities

• Assist customers with mobile tech-related queries.
• Handle simple device questions and complex issues.
• Provide support to keep customers connected.

Skills

Problem-solving

Communication

Relationship-building

Job description

Social network you want to login/join with:

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate:£12.82

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers with various mobile tech-related queries. You might help with simple device questions or more complex issues to keep people connected with loved ones. Every day brings new challenges.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We understand life is dynamic, and this role is designed with flexibility. We support your success by allowing you to schedule your own breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting salary of £25,087, increasing to £25,684 at 9 months, plus incentives and bonuses.
• Online GP access 24/7 via telephone or video for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support for your career development. We’re committed to helping you achieve your goals.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage for you and your family.

We offer a positive team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?