Customer Service Advisor

iQ Student Accommodation; London; On-site; GBP 23,000 - 30,000; Full time

Job summary

iQ Student Accommodation is seeking a Customer Service Advisor to enhance the student experience at their London site. The role involves assisting students, managing maintenance issues, and organizing events, all within a dynamic and supportive environment. Ideal candidates are proactive team players with strong communication skills, ready to make a positive impact.

Benefits

Great benefits

Supportive team environment

Opportunities for career development

Qualifications

• Prior customer service experience in varied environments like bars, hotels, or gyms.
• Strong people skills and outgoing personality.

Responsibilities

• Assist students and families during site visits.
• Handle maintenance requests and health/safety issues.
• Organise social events and manage complaints.

Skills

Customer Service

Communication

Teamwork

Initiative

Job description

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Doing the right thing, even when nobody's watching? It's an iQ thing.

iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities their best year yet.

Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make people's day.

Sound like your cup of tea? Here's a bit about the job.

In a nutshell, being a Customer Service Advisor means making sure the students who stay with us always feel at home. That could be showing prospective students and their families around the site or helping a student track down that elusive parcel. You might need to log a maintenance request or sort out a health and safety issue. You could be in charge of organising a social event, or handling complaints and rent arrears with patience and understanding. No two days are ever the same, but you'll be part of an iQ family that will always have your back. Did we mention that's an iQ thing too?

What makes a great iQer?

First and foremost, we're looking for a positive, team player who thrives in a get-stuff-done kind of environment. You won't mind rolling your sleeves up, with bags of initiative and great communications skills. You'll have some customer service experience, but that could be in a bar or a hotel or a gym or an ice cream van – we're much more interested in your people skills, personality and potential.

In exchange, you'll receive loads of great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places.

Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and fun environment. Ready to feel like you've got the best job ever?