Customer Service Advisor

Study Tech; Greater London; On-site; GBP 25,000; Full time

Job summary

A social enterprise is seeking a Customer Service Advisor in Greater London. You'll support disabled students by managing communications, processing documents, and helping with administrative tasks. Ideal candidates possess strong literacy and organizational skills, and experience with Microsoft Office is essential.

Benefits

Discretionary bonus scheme

Access to mental health wellbeing support

Qualifications

• Friendly and courteous phone manner.
• Good literacy and numeracy skills.
• Organisational and interpersonal skills are essential.

Responsibilities

• Managing inbound calls and emails from students.
• Processing documents and updating student status.
• Liaising with Trainers and organizing ATT sessions.

Skills

Good literacy skills

Organisational skills

Friendly phone manner

Good basic numeracy skills

Tools

MS Word

MS Excel

Job description

Social network you want to login/join with:

Customer Service Advisor, Greater London

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Client:

Study Tech

Location:

Greater London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

cba3bc21eac3

Job Views:

5

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

Job Title: Customer Service Advisor

Location: 160 Dalston Lane, London E8 1NG

Salary: £25,000 per annum

Job Type: Full Time, Permanent

Study Tech is a Disability Confident Employer.

We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team.

We are currently looking for an ATT Administrator to join our dynamic team in Dalston, East London.

About the role:

You will be working as part of small Administrative Team, helping disabled students in higher education access specialist support and equipment.

• Managing inbound calls and emails from students, providing assistance and resolving or escalating queries
• Processing documents accurately and updating the customer status accordingly
• Accurately updating our customer database on every communication with students
• Liaising with Trainers
• Booking, cancelling or rescheduling ATT sessions and taking good care of customers
• Other administrative work as required

About you:

Professional Attributes:

• Friendly and courteous phone manner
• Good literacy skills for email communication
• Good basic numeracy skills
• Good organisational skills
• Knowledge of MS Word and MS Excel
• Knowledge of computers is a bonus

Interpersonal Qualities:

• Likes helping people
• Personable
• Reliable
• Punctual
• Good fun
• Team player
• Discretionary bonus scheme
• Access to mental health wellbeing support

Please click APPLY to submit your CV for this role.

Candidates with the experience or relevant job titles of Administrator, Office Assistant, General Assistant, Administrative Assistant, Office Support, Customer Support, Office Admin, Disability Adaptations Assistant, SEN, Learning Support Worker, Student Support, Learning Advisor may also be considered for this role.