Customer Account Manager

Anne Corder Recruitment; Cambridgeshire and Peterborough; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Office-based role in Peterborough

Salary up to £26k (dependent on exp)

Job summary

Anne Corder Recruitment Ltd is recruiting a proactive Customer Account Manager to own a portfolio of business customers from order handover through installation and ongoing support.

This relationship-led role suits someone who enjoys helping customers, communicates clearly, and keeps clients informed at every stage, acting as the main point of contact and building long-term relationships.

Qualifications

• Previous experience in a customer service, customer account management or customer journey coordination role.
• Experience managing customer relationships and taking ownership of queries from initial contact through to resolution.
• Strong organisational skills, with the ability to manage multiple customer journeys and ongoing account requirements simultaneously.
• Excellent communication and relationship-building skills, with a warm, approachable and proactive manner.
• Confident coordinating appointments, managing expectations and keeping customers informed of progress.
• A genuine passion for customer service, with the ability to anticipate customer needs rather than simply reacting to enquiries.
• Comfortable using CRM systems and other IT-based platforms, with the ability to learn new systems and processes quickly.

Responsibilities

• Take ownership of a portfolio of business customers, managing their experience from initial order handover through installation and ongoing account management.
• Receive and review sold orders from the Sales Team, ensuring all relevant information is captured and the customer journey is clearly understood.
• Coordinate and book installation appointments, introducing yourself as the customer's dedicated point of contact.
• Maintain regular, proactive communication with customers, providing updates and ensuring they are kept informed throughout the installation process.
• Monitor installation progress, coordinate any necessary actions and take ownership of resolving issues or delays.
• Complete post-installation quality checks, gathering customer feedback and ensuring they are satisfied before closing the order.
• Provide ongoing in-life account support, handling enquiries relating to billing, account changes, complaints and general service queries.
• Carry out regular quarterly customer check-ins to maintain relationships, understand changing requirements and identify any areas where further support may be needed.
• Maintain accurate customer records and update internal systems to ensure a clear and consistent view of each customer relationship.

Skills

Customer service

Account management

Communication

Organization

Tools

CRM software

Job description

ACR are pleased to be working exclusively with a growing technology business to recruit a proactive and focused Customer Account Manager to take ownership of a portfolio of customers, managing their experience from the point an order is handed over by the Sales Team, through installation and into ongoing account support.

This is a relationship-led role, suited to someone who genuinely enjoys working with customers, takes pride in providing excellent service and understands the importance of keeping customers informed at every stage. You will act as the customer's main point of contact, ensuring a smooth journey, resolving queries and building strong, long-term relationships.

Customer Account Manager's Key Responsibilities

• Take ownership of a portfolio of business customers, managing their experience from initial order handover through installation and ongoing account management.
• Receive and review sold orders from the Sales Team, ensuring all relevant information is captured and the customer journey is clearly understood.
• Coordinate and book installation appointments, introducing yourself as the customer's dedicated point of contact.
• Maintain regular, proactive communication with customers, providing updates and ensuring they are kept informed throughout the installation process.
• Monitor installation progress, coordinate any necessary actions and take ownership of resolving issues or delays.
• Complete post-installation quality checks, gathering customer feedback and ensuring they are satisfied before closing the order.
• Provide ongoing in-life account support, handling enquiries relating to billing, account changes, complaints and general service queries.
• Carry out regular quarterly customer check-ins to maintain relationships, understand changing requirements and identify any areas where further support may be needed.
• Maintain accurate customer records and update internal systems to ensure a clear and consistent view of each customer relationship.

Skills & Experience Required as a Customer Account Manager:

• Previous experience in a customer service, customer account management or customer journey coordination role.
• Experience managing customer relationships and taking ownership of queries from initial contact through to resolution.
• Strong organisational skills, with the ability to manage multiple customer journeys and ongoing account requirements simultaneously.
• Excellent communication and relationship-building skills, with a warm, approachable and proactive manner.
• Confident coordinating appointments, managing expectations and keeping customers informed of progress.
• A genuine passion for customer service, with the ability to anticipate customer needs rather than simply reacting to enquiries.
• Comfortable using CRM systems and other IT-based platforms, with the ability to learn new systems and processes quickly.

Key Details

Salary of up to £26k (dependent on experience)

Office-based role in Peterborough.

Working hours of 9:00am – 5:30pm.

Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK.