Customer Service Advisor

Confidential; Sheffield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Digi care and workplace benefits

Car leasing

Perks at work

Life assurance

Annual leave

Job summary

Confidential in Sheffield is seeking a friendly Customer Service Advisor (also known locally as a Property Manager) to join our Lettings Department. You will provide property management and tenancy support to branches, landlords and tenants, acting as a central point of contact for queries and coordinating repairs and safety inspections.

You will liaise with landlords following visits, handle general tenancy queries and help maintain high service levels to maximise customer retention.

Qualifications

• Strong customer service skills and confident communicator.
• Good team player with collaborative approach.
• Ability to stay calm under pressure and manage multiple priorities.
• Excellent negotiation and influencing skills.
• Excellent planning and organisational skills.
• Good analytical ability.

Responsibilities

• Act as a central point of contact managing the effective resolution of queries from clients and colleagues.
• Coordinating urgent and routine repairs and maintenance.
• Liaising with trades people/contractors and keeping customers up to date.
• Organising safety inspections and managing remedial works.
• Liaising with landlords following regular property visits.
• Assisting customers with general tenancy queries.
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers.
• Dealing promptly and courteously with landlords, tenants, contractors, and internal partners.
• Providing a first-class service to maximise customer retention.
• Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved.

Skills

Customer service

Communication

Team player

Negotiation

Planning

Analytical

Job description

Job Description

We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Sheffield. As a Customer Service Advisor you will provide property management and tenancy support services to branches, landlords and tenants.

Salary £25,000

What's in it for you as a Customer Service Advisor?

• Get full training and development
• A good understanding of the residential lettings industry
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities of a Customer Service Advisor.

• Act as a central point of contact managing the effective resolution of queries from clients and colleagues
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved

Skills and Experience required to be successful as a Customer Service Advisor.

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Benefits

• Aviva Digi care + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme
• 23 days annual leave, increasing with length of service (and your birthday off)

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of , race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.