Customer Service Advisor

Sewell Moorhouse Recruitment; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing West Yorkshire business is seeking an experienced Customer Service Advisor to join their team in South Leeds. In this role, you will handle customer queries, provide support via phone and email, and ensure outstanding customer service. The position offers a standard holiday allowance, free on-site parking, and access to discounted gym memberships.

Benefits

25 day standard holiday allowance

Free on-site parking

Discounted gym access

Qualifications

• Proven record of achieving outstanding customer service by phone and email.
• Ability to multi-task and have good attention to detail.

Responsibilities

• Providing fantastic customer service over the phone and via email.
• Assisting in general enquiries and resolving customer queries.

Skills

Customer service

Organizational skills

Multi-tasking

Attention to detail

Job description

Sewell Wallis is working with a well-established, growing West Yorkshire business based in the South Leeds area, which is currently looking for an experienced Customer Service Advisor to join the business and support the customer service team.

As Customer Service Advisor you will play a key role within the Customer Services Team. You will use your experience and expertise to be the first point of contact for customer queries and will assist in resolving complaints and supporting the Customer Service Team Leaders.

What will you be doing?

• Providing fantastic customer service over the phone and via email.
• Dealing with inbound calls from customers.
• Assisting in general enquiries via email through the dedicated customer service inbox and other mailboxes that the customer service team are responsible for working.
• Resolving customer queries in regard to planning repairs using internal booking systems to book these in.

What skills are we looking for?

• Must have a proven record of achieving outstanding customer service by phone and email.
• Good organisational skills.
• Have the ability to multi-task and have good attention to detail.

What's on offer?

• 25 day standard holiday allowance per annum.
• Free on-site parking.
• Gym-Flex, which provides discounted access to multiple different gyms.

Send us your CV below or contact Becky Gibson for more information.

To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.