Customer Service Advisor

Morgan Sindall Property Services Limited; Leeds; On-site; GBP 1,000; Full time

Job summary

A leading property services company is seeking a Customer Service Advisor in Leeds. The role involves managing calls, scheduling appointments, and ensuring customer satisfaction in social housing. Ideal candidates will have experience in repair and maintenance and strong communication skills.

Qualifications

• Experience in Social Housing and Repair and Maintenance.
• Good written English and communication skills across different stakeholders.

Responsibilities

• Handle high volumes of calls and schedule appointments.
• Communicate effectively with residents via telephony and email.
• Utilize MSi system to manage complex repairs and service failures.

Skills

Communication

Planning

Customer Satisfaction

Job description

Customer Service Advisor

Reference - MSPS191717
Expiry date - 13/06/2025
Location - Leeds
Salary - £12.60 per hour

We’re looking to recruit a Customer Service Advisor to join our Home Group Team, based at our office in Hunslet, LS10 1BL.

About the Role

As a Customer Service Advisor, you will handle high volumes of calls, liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. Your goal is to ensure future jobs are scheduled to meet our contractual Service Level Agreements without making false promises. You will communicate effectively with residents using various methods including telephony and email.

You will utilize our MSi system to schedule operatives and subcontractors, discuss complex repairs, and manage demanding customers and service failures, instilling confidence in our customers.

About You

Candidates should have:

• Experience in Social Housing and Repair and Maintenance.
• Strong communication skills with operatives, subcontractors, and residents.
• Basic knowledge of building maintenance tasks and durations.
• Planning skills to sequence or undertake tasks concurrently.
• Ability to prioritize work and ensure jobs are completed within targets.
• Good written English and communication skills across different stakeholders.
• A passion for service delivery and customer satisfaction.

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance.

With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes our customers.

Build your career with a leading property services company that values diversity and talented individuals.

MSPS supports the resettlement of armed forces personnel.

Full job description available upon application.

We review applications throughout the advert duration. Submit your application promptly to avoid missing out. We reserve the right to close the advert early if we receive a high volume of suitable candidates.