Customer Service Advisor

The Ascentis Group; Lancaster; On-site; GBP 22,000 - 26,000; Full time

Job summary

The Ascentis Group seeks a Customer Service Advisor to provide outstanding support within their International Dyslexia Learning Solutions. The role involves ensuring customer satisfaction and retention, maintaining relationships, and addressing inquiries. Ideal candidates will have strong communication skills and a proactive attitude.

Benefits

25 days annual leave plus 8 public holidays

Competitive pension benefits

Cycle to Work Scheme

Discounted gym membership

Access to state-of-the-art facilities

Qualifications

• Excellent verbal and written communication skills.
• Motivated, flexible, and willing to go the extra mile.

Responsibilities

• Provide exceptional customer service to ensure product license renewals.
• Build and maintain relationships with existing customers.
• Handle incoming inquiries and coordinate client meetings.

Skills

Communication

Customer service

Prioritization

ICT operation

Job description

Starting Salary: £22,256

Job Type: Permanent, Full Time

Working pattern:35 hours per week, over 5 days

Working Location:Monday-Thursday in our Head Office in Lancaster, work from home on Fridays (Flexible working options will be considered)

About the role

We are looking for an enthusiastic individual with excellent communication skills to provide outstanding customer service.

In your role as Customer Service Advisor, you will be working within International Dyslexia Learning Solutions for the Ascentis group and will provide exceptional customer service throughout the customer journey. Undertaking various types of activity to make positive contact with all customers supporting them with their questions and queries.

In order to succeed as a Customer Service Advisor you will:

• Provide exceptional customer service to ensure the renewal of product licences in order to hit the customer retention target.
• Maintain and build relationships with existing customers.
• Provide ongoing advice and guidance to our customers on products and services with a view to increasing provision across the current customer base.
• Deal with incoming enquiries and coordinate client meetings as requested
• Ability to organise and prioritise.

The full job description can be seen by clickinghere.

So, what are you waiting for?

If you like the sound of the role and the organisation, and you think the below attributes describe you well, then we would love to hear from you. Are you:

• Able to achieve agreed targets and to work to deadlines.
• Excellent at verbal and written communication skills.
• Motivated, flexible and willing to go the extra mile.
• Competent in the application and operation of ICT, for database operations, Outlook, Excel & Word
• Positive with a ‘can-do’ attitude

The full list of the key attributes required can be found in the job description.

Further information

Closing date: Friday, 30th May 2025

Anticipated Interview date: Monday, 9th June 2025

We reserve the right to close the job vacancy early if we find an appointable candidate or receive a high volume of applicants.

If you have any questions or would like to discuss this opportunity further, you can contact Rozanne Brayshaw, IDL Customer Experience Manager at [e-mail]

This job does not meet the eligibility requirements to qualify for visa sponsorship.

About us

We are proud to be one of the UK’s leading educational charity groups, encompassing an awarding organisation, a provider of dyslexia intervention software and an online training organisation. Our enthusiastic people bring genuine passion and natural energy to everything that they do and through their infectious energy they transform the lives of thousands of people each year through the power of education. It has never been a more exciting time to join The Ascentis Group as we continue our journey of growth across the UK and overseas.

We are market leading in the education sector and the specialist areas we operate within, maintaining the #1 provision for ESOL (English for Speakers of Other Languages) and Access in the UK. We are based in Lancaster but have a national reach and hold top positions in all areas we operate within and have a dominant market share in London. We recently won two awards at the FAB 2024 Awards - Innovation of the Year and Awarding Organisation of the Year.

International Dyslexia Learning Solutions (IDLS) is part of the wider Ascentis Group providingspecialist multi-sensory software programmes to primary and secondary schools in the UK and internationally. The focus of IDLS is to provide learning solutions to those with literacy and numeracy needs. Today the software is used by thousands of children across the world.

The Ascentis Group is made up of brilliant people, unique in terms of background, personality, characteristics, experience and skill. We value our people for the differences they bring to the table and believe this diversity is powerful. We are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

To find out what our employees have to say about working at Ascentis watch the video foundhere.

Benefits

• 25 days annual leave plus 8 public holidays,birthday day off, closure days gifted during the Christmas period, increased annual leave with long service and an Annual Leave Purchase Scheme (up to a maximum of 43 days)
• Competitive pension benefits, including a salary sacrifice scheme
• Access to Informal Flexibility, allowing you to flex your working times and location where viable
• Incremental service benefits as a family-friendly employer, including enhanced Maternity, Neonatal, Paternity, Shared Parental, Adoption Leave and Pay, Sick Pay, Life Insurance, and Paid Compassionate Leave
• Access to state-of-the-art office and break facilities, such as bean-to-cup coffee machine, vending machine, pool table, Xbox, outdoor seating, dressing room (with access to hair dryers, straighteners, airers, shower facilities), Harry Potter reading room, employee library and more
• Free parking, paid electricity charging points, locked bike storage shed
• Tailored learning and development opportunities
• Cycle to Work Scheme
• Home and Tech Scheme
• Discounted gym membership at 3-1-5 Health Club
• 24-hour employee helpline and a proactive focus on wellbeing
• Aviva DigiCare+ health app with access to virtual GP appointments, annual health check and more
• Reward and recognition scheme, regular team building and communication activities

Do you like the sound of Ascentis, but think your skills might suit another role?

We also have other vacancies available. Take a look at our website for more! www.ascentis.co.uk/jobs