Customer Service Advisor

Allscreens Nationwide Ltd; Knowsley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

28 days holiday

Above and Beyond recognition awards

Excellent progression opportunities

Job summary

Allscreens Nationwide Ltd in Prescot near Knowsley is seeking a Customer Service Representative to join a friendly, office-based team. The role combines phone and email support across the order lifecycle, with a stable 9:00am–5:00pm schedule.

You will liaise with production, logistics and sales to ensure orders are fulfilled accurately, while keeping customers informed about amendments, deliveries and lead times. A systematic, customer-first approach is essential.

Qualifications

• Experience in call centre, retail, hospitality or customer service environment.
• Confident communicator with strong telephone and email skills.
• Highly organised with strong attention to detail.
• Comfortable working with order management systems and standard office software.
• Customer-focused with a proactive and solutions-driven approach.

Responsibilities

• Handling customer queries via telephone and email in a professional and timely manner.
• Processing customer orders accurately on internal systems.
• Managing order-related queries, including amendments, deliveries and lead times.
• Providing after-sales support and resolving any issues or concerns.
• Liaising with internal departments such as production, logistics and sales to ensure smooth order fulfilment.
• Maintaining accurate and up-to-date customer and order records.

Job description

Hours: Monday to Friday, 9:00am - 5:00pm

Excellent company benefits

About the Role

We are working with a well-established manufacturing business based in Prescot who are looking to recruit a Customer Service Representative to join their friendly and supportive team. This is a full-time, office-based role offering stable working hours and a competitive salary.

The role is a mix of customer interaction via phone and email, supporting customers throughout the entire order lifecycle.

Key Responsibilities

• Handling customer queries via telephone and email in a professional and timely manner
• Processing customer orders accurately on internal systems
• Managing order-related queries, including amendments, deliveries and lead times
• Providing after-sales support and resolving any issues or concerns
• Liaising with internal departments such as production, logistics and sales to ensure smooth order fulfilment
• Maintaining accurate and up-to-date customer and order records

About You

• Experience gained within a

call centre, retail, hospitality, or customer service environment

• Confident communicator with strong telephone and email skills
• Highly organised with strong attention to detail
• Comfortable working with order management systems and standard office software (full training provided)
• Customer-focused with a proactive and solutions-driven approach

What's on Offer

• Salary of £25,789 per annum
• 28 days holiday per year (inclusive of bank holidays), increasing with length of service
• Employee \"Above and Beyond\" recognition awards
• Excellent progression opportunities within the business

If you're coming from a call centre, retail or hospitality background and are looking to move into an office-based role with excellent work-life balance, we'd love to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.