Customer Service Administrator

Allscreens Nationwide Ltd; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual bonus £4,000–£5,000

Central Liverpool location

Training and development opportunities

Job summary

Allscreens Nationwide Ltd in Liverpool City Centre is seeking a highly organised and customer-focused Customer Service Administrator to join a growing and supportive team.

You will combine administration with customer support, work with Senior Account Managers to deliver an excellent client experience, handle queries, maintain records, and support reporting and general office administration.

Qualifications

• Previous experience in an administrative or customer service role.
• Strong organisational skills with excellent attention to detail.
• Confident communicator with a professional telephone manner.
• Ability to manage multiple tasks and prioritise effectively.
• Proactive and team-oriented approach.
• Good working knowledge of Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Provide administrative support to Senior Account Managers, ensuring smooth day-to-day account management.
• Act as a key point of contact for customer queries, delivering a professional and efficient service.
• Process and manage client information accurately, maintaining up-to-date records.
• Handle inbound and outbound communications via phone and email.
• Support account activity, ensuring deadlines and service levels are met.
• Assist with reporting, documentation, and general office administration.
• Build strong relationships with clients and internal stakeholders.

Skills

Administrative experience

Customer service

Organisational skills

Communication

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

• Full-time | Monday to Friday, 9:00am - 5:00pm

The Role

We are recruiting for a highly organised and customer-focused

Customer Service Administrator

to join a growing and supportive team in Liverpool City Centre.

This is a fantastic opportunity for someone who enjoys a varied role, combining administration with customer support, while working closely with Senior Account Managers to deliver an excellent client experience.

Key Responsibilities

• Provide administrative support to Senior Account Managers, ensuring smooth day-to-day account management
• Act as a key point of contact for customer queries, delivering a professional and efficient service
• Process and manage client information accurately, maintaining up-to-date records
• Handle inbound and outbound communications via phone and email
• Support account activity, ensuring deadlines and service levels are met
• Assist with reporting, documentation, and general office administration
• Build strong relationships with clients and internal stakeholders

About You

• Previous experience in an administrative or customer service role
• Strong organisational skills with excellent attention to detail
• Confident communicator with a professional telephone manner
• Ability to manage multiple tasks and prioritise effectively
• Proactive and team-oriented approach
• Good working knowledge of Microsoft Office (Word, Excel, Outlook)

What's on Offer

• Competitive salary of £25,000
• Annual bonus of £4,000-£5,000
• Monday to Friday working hours (no weekends)
• Central Liverpool location with excellent transport links
• Supportive team environment and opportunities for development

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