Customer Service Administrator

Search Consultancy; Knowsley; On-site; GBP 27,000 - 30,000; Full time

Job summary

Search Consultancy has a new opportunity for a Customer Service Administrator in Liverpool. This 12-month fixed-term contract is full-time, with office hours Monday to Friday 8:45 to 5pm.

The role focuses on managing sales orders from receipt to delivery while delivering excellent customer service. You will handle customer queries, manage order processing, liaise with Sales Managers and other internal teams, and take on ad-hoc admin tasks.

Qualifications

• Experience processing orders and managing customer accounts.
• Strong relationship-building and client care.
• Self-motivated with initiative; able to learn new systems quickly.

Responsibilities

• Handle customer queries.
• Manage order processing from receipt to delivery.
• Liaise with Sales Managers and other internal departments.
• Perform ad-hoc administration tasks and keep product information up to date.

Skills

Order processing

Relationship building

Customer service

Job description

Customer Service Administrator

• Location - Liverpool
• Salary - £27,000 - £30,000
• Contract - 12 month fixed term contract
• Hours - Full time, Monday to Friday, 8:45 - 5pm

Your new company

My client is looking for a dynamic and experienced Customer Service Administrator to join their busy and fast paced team due to growth. This is an exciting opportunity to become a part of an experienced team within an international organisation.

The role will be on offered on an initial 12 month fixed term contract.

Your new role

The main purpose of your role is to manage sales orders from receipt to delivery whilst ensuring excellent customer service is delivered at all times.

Key duties will include:

• Handling customer queries
• Managing order processing
• Liaising with Sales Managers and communicating with other internal departments.
• You will also be expected to complete any other ad-hoc administration tasks as well as building relationships and keeping up to date with any new product information.

What you'll need to succeed

• You must have previous experience processing orders and managing customer accounts.
• Relationship building and client care is key for this role so you will be able to demonstrate this in a previous position.
• You will be self motivated and be able to use your own initiative as well as being systems savvy and able to pick up new systems quickly.

we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.