Customer Service Advisor

TN United Kingdom; Kingswinford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a Customer Service Advisor to join their dynamic team. This role offers an exciting opportunity to deliver exceptional service and support to customers while collaborating with internal teams to resolve issues. With a focus on career development and ongoing training, this position promises a rewarding experience in a fast-paced environment. If you have a passion for customer service and thrive under pressure, this is the perfect opportunity to make a meaningful impact. Apply now and be part of a vibrant organization dedicated to excellence!

Benefits

Temporary to Permanent Contract

Full-Time Schedule

Ongoing Training and Support

Qualifications

• Proven experience in a customer service role focused on satisfaction.
• Strong communication skills, both written and verbal.

Responsibilities

• Deliver exceptional customer service via calls, emails, and chats.
• Assist customers with product information and order placement.

Skills

Customer Service Experience

Communication Skills

IT Systems Proficiency

Problem-Solving Skills

Time Management

Positive Attitude

Job description

Working Pattern: Monday to Friday, 8:00am to 5:00pm (1-hour lunch)

Are you a customer service superstar who enjoys providing outstanding support to customers? If so, we have an exciting opportunity for you to join our client's dynamic team as a Customer Service Advisor!

Responsibilities:

1. Deliver exceptional customer service by handling incoming calls, emails, and web chats with professionalism and enthusiasm.
2. Assist customers with product information, order placement, and resolving inquiries or issues.
3. Provide technical support and troubleshoot common issues to ensure customer satisfaction.
4. Process customer orders accurately and efficiently, ensuring timely delivery.
5. Collaborate effectively with internal teams to escalate and resolve complex customer problems.
6. Maintain accurate and up-to-date customer records.
7. Identify opportunities for process improvements and contribute to enhancing the customer experience.

Skills and Qualifications:

• Proven experience in a customer service role with a focus on ensuring excellent customer satisfaction.
• Strong written and verbal communication skills.
• Proficient in using IT systems and software applications.
• Problem-solving skills and the ability to resolve issues efficiently.
• Ability to work under pressure and manage time effectively.
• A positive attitude, friendly demeanor, and passion for customer service.

Why Join Our Team:

• Temporary to permanent contract offering stability and career development.
• Full-time schedule supporting work-life balance.
• Fast-paced environment where you can make a difference.
• Ongoing training and support to develop your skills.

If you're seeking a rewarding customer service role within a vibrant and growing organization, apply now! Join our team of dedicated professionals and positively impact our customers' experience. Don't miss this opportunity — apply today!

Please note that only successful candidates will be contacted. Thank you for your understanding.

We are an equal opportunity employer committed to diversity and inclusion. We support candidates of all backgrounds and abilities and will provide reasonable adjustments during the recruitment process upon request.

Adecco acts as an employment agency for permanent recruitment and as an employment business for temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.