Customer Service Advisor

Quickline Communications Limited; Kingston upon Hull; On-site; GBP 22,000 - 28,000; Full time

Job summary

Quickline Communications Limited is looking for a Customer Tech Support Advisor to provide front-line technical support for broadband, Wi-Fi, and VoIP services. This role demands strong customer service skills and a good understanding of broadband connectivity, offering competitive benefits such as a pension scheme and 25 days of annual leave.

Benefits

Pension – 5% employer / 5% employee contribution

WPA Health Scheme

25 days annual leave + bank holidays, birthday off

High Street Shopping Discount Scheme

Free Parking on site

Regular ‘Lunch & Learns’ and social events

Thank Q Awards

Qualifications

• Experience in telecommunications or ISP environments preferred.

Responsibilities

• Provide first-line technical support to customers.
• Follow diagnostic processes to resolve issues.
• Deliver guidance via phone or email.

Skills

Customer service skills

Broadband connectivity knowledge

Basic network troubleshooting

Job description

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Customer Tech Support Advisor

Customer Tech Support Advisor

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services.

Could that be you? If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer service puts a smile on your face then we would love to find out more about you.

This role is based onsite at Willerby.

Here’s why you’ll love this role…

• You''ll provide first-line technical support to customer experiencing issues with broadband, Wi-Fi and VoIP services.
• Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems
• Deliver clear, professional guidance to customer through phone, or email. Assist in updating customers on the widespread issues
• Log all customer interactions, and outcomes in the system for visibility and follow-up
  
  

Here’s why you’ll be great in this role…

• Ideally you will have experience working withing telecommunications or ISP environments
• Strong customer service skills
• A good understanding of broadband connectivity and basic network troubleshooting
  
  

The Benefits…

• Pension – 5% employer / 5% employee contribution.
• WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site.
• Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction.
• Social Events – Summer and Christmas parties etc.
• Thank Q Awards – Monthly £50 winner, yearly £500 winner.
  
  

… and more.

Please note: Unfortunately, we can’t offer visa sponsorship.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Telecommunications

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