Customer Service Advisor (Italian Speaking) Customer Experience · Sunderland, UK ·

Tombola; Sunderland; Remote; GBP 20,000 - 28,000; Full time

Job summary

Join a leading online gaming company as a Customer Service Advisor, supporting players in Italian territories. In this flexible role, you'll provide exceptional service and problem-solving to enhance the gaming experience. If you're passionate about customer satisfaction and teamwork, we want to hear from you!

Qualifications

• Ability to manage multiple tasks simultaneously and proactively manage workload.
• Exceptional customer service skills with passion for first point resolution.
• Confident in using Excel, Word, and PowerPoint.

Responsibilities

• Provide exceptional support to our players.
• Develop expert-level knowledge of tombola websites and games.
• Handle and resolve customer queries and complaints efficiently.

Skills

Italian language skills

Excellent communication

Customer Service Skills

Multitasking

Self-motivated

Team player

Diligent approach

Tools

Excel

Word

PowerPoint

Job description

Remote: UK-based

We don’t work to fixed shift patterns - instead, all our shifts are flexible, including evenings and nights, to help us support our players right up until 11pm UK time.

Are you a people person who enjoys problem-solving and ensuring customer satisfaction?Do you possess excellent communication abilities and a knack for efficiently resolving customer queries? If yes, we want you to join our team as a Customer Service Advisor!

At tombola, our Customer Service Advisors play a critical role in ensuring customer satisfaction, contributing to a gaming experience that sets us apart from other online gaming platforms. You'll be a part of a team looking after our Italian territories, dedicated to resolving our players' issues and delivering a seamless gaming experience.

What will you do?

We're looking for personable, proactive, and quick-thinking individuals who can efficiently handle and resolve customer queries and complaints. Making a positive impression, providing excellent customer service, and fostering customer loyalty is crucial in this role.

Your responsibilities will include:

• Provide exceptional support to our players.
• Develop an expert-level knowledge of the tombola websites and games.
• Communicate important or unresolved issues to the rest of the team.
• Utilise available resource through management of the CS dashboard; reacting appropriately to demand for all tasks.
• Be part of our Daily Task Rota (which includes activities such as: verifications, winner processing, escalations, referrals, failed transactions, Social Media interactions and support)

Skills we are seeking:

• Excellent Italian language skills are required.
• The ability to manage multiple tasks simultaneously and proactively manage your own workload.
• Self-motivation, be a team player who is diligent in their approach.
• Excellent communicator with great people skills
• Experience of working in an environment which requires the ability to multitask.
• Exceptional Customer Service Skills with the passion to provide first point resolution with each player interaction.
• Take charge of your own development by encouraging feedback and further training where needed.
• Confident in using excel, word and PowerPoint.

At tombola we know that our differences make us stronger and that thinking differently is key to long term success. We work hard to create a culture of inclusivity where everyone can celebrate our Free to be me value. We are committed to creating opportunities for everyone here at tombola, we welcome applications from all backgrounds and encourage individuals to apply, even if you don’t meet every requirement