German Speaking Inbound Customer Service Advisor

Deniselagrassa; North East; Remote; GBP 22,000 - 26,000; Full time

Job summary

A leading company is seeking a German Speaking Inbound Customer Service Advisor to join their team in a remote/hybrid role. The position offers the opportunity to work within an award-winning environment, where you will manage customer inquiries and provide top-level support, while benefiting from excellent training and progression opportunities.

Benefits

Training and Development opportunities

Incredibly friendly team working environment

Easily Accessible offices

Great progression opportunities

Qualifications

• Professional level fluent in German is essential.
• Previous customer service experience required.
• Desire to succeed and develop within customer service.

Responsibilities

• Taking inbound customer service calls.
• Handling various administration tasks.
• Delivering excellent customer experiences through phone and email.

Skills

Customer Focus

Fluent German

Positive Attitude

Job description

German Speaking Inbound Customer Service Advisor

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German Speaking Inbound Customer Service Advisor

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• The opportunity to work with an award-winning team who are at the pinnacle of their industry
• Incredibly friendly team working environment
• Training and Development opportunities
• Easily Accessible offices.
• Great progression opportunities!
  
  

Company Benefits

• The opportunity to work with an award-winning team who are at the pinnacle of their industry
• Incredibly friendly team working environment
• Training and Development opportunities
• Easily Accessible offices.
• Great progression opportunities!
  
  

The Company Youll Work For

MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in German. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.

The Role Youll Be Doing

• Taking inbound customer service calls.
• Handling a range of administration tasks.
• Delivering a great customer experience for German based customers both via email and on the telephone
• First contact resolution of customers and clients queries, requests, orders and complaints
• Provide support to the team.
• The role will be working Monday to Friday 8am 4pm
  
  

The Person

• Fluent or Professional level German is essential
• Previous experience customer service experience.
• Positive and motivated attitude to work
• Desire to succeed and develop
• Customer focused and attentive
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Telephone Call Centers

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