Customer Service Advisor (Italian Speaking)

tombola; Sunderland; Remote; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the online gaming sector is looking for a Customer Service Advisor (Italian Speaking) to join their team in Sunderland. The role focuses on providing exceptional customer support, particularly for their Italian players, ensuring a seamless gaming experience. The position offers flexibility in shifts and promotes a diverse, inclusive workplace where applicant contributions are valued.

Qualifications

• Excellent communication skills and experience in multitasking environments.
• Proficiency in Italian is essential.
• Exceptional customer service skills with focus on first-point resolution.

Responsibilities

• Provide exceptional support to players, resolving queries efficiently.
• Manage the customer service dashboard and react appropriately to demand.
• Develop expert knowledge of tombola websites and games.

Skills

Italian language skills

Multitasking

Communication skills

Customer service skills

Self-motivated

Tools

Excel

Word

PowerPoint

Job description

Customer Service Advisor (Italian Speaking)

tombola Sunderland, England, United Kingdom

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Customer Service Advisor (Italian Speaking)

tombola Sunderland, England, United Kingdom

Join to apply for the Customer Service Advisor (Italian Speaking) role at tombola

Remote: UK-based

We don’t work to fixed shift patterns — instead, all our shifts are flexible, including evenings and nights, supporting our players until 11pm UK time.

Do you possess excellent communication skills and a knack for resolving customer queries efficiently? If yes, we want you to join us as a Customer Service Advisor! At tombola, our Customer Service Advisors are vital in ensuring customer satisfaction, contributing to a gaming experience that distinguishes us from other online platforms. You'll support our Italian territories, resolving issues and delivering a seamless gaming experience.

Your responsibilities will include:

• Providing exceptional support to our players.
• Developing expert knowledge of tombola websites and games.
• Communicating important or unresolved issues to the team.
• Managing the CS dashboard to react appropriately to demand.
• Participating in our Daily Task Rota, including activities such as verifications, winner processing, escalations, referrals, failed transactions, social media interactions, and support.

Skills we are seeking:

• Excellent Italian language skills are required.
• Ability to manage multiple tasks proactively.
• Self-motivated team player with diligence.
• Excellent communication and people skills.
• Experience in multitasking environments.
• Exceptional customer service skills with a focus on first point resolution.
• Willingness to seek feedback and training for development.
• Proficiency in Excel, Word, and PowerPoint.

At tombola, we celebrate diversity and inclusivity, encouraging applications from all backgrounds. We believe our differences make us stronger and are committed to creating opportunities for everyone.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting