Customer Service Advisor

TN United Kingdom; Kilmarnock; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their vibrant Kilmarnock branch. This role focuses on building strong relationships with members, ensuring exceptional customer care, and contributing to the community's growth. With a commitment to inclusivity and flexibility, the company offers a supportive environment where you can thrive. Enjoy a rewarding career with comprehensive training and development opportunities, along with generous benefits like holiday days, healthcare, and a collaborative bonus structure. If you are passionate about helping others and eager to grow, this is the perfect opportunity for you.

Benefits

25 days holiday plus Bank Holidays

Bonus up to 15%

Pension contribution up to 11%

Private medical insurance

Dental and healthcare plans

Self-service benefits portal

Qualifications

• Exceptional relationship management skills to foster connections.
• Strong empathy and adaptability in dynamic environments.

Responsibilities

• Support members in finding suitable products and services.
• Facilitate conversations and provide account support.

Skills

Empathy

Relationship Management

Adaptability

Digital Literacy

Growth Mindset

Job description

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• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do what’s right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Kilmarnock Branch.

“Come and join our exciting team in Kilmarnock branch where we are looking for someone enthusiastic and driven to help us continue to grow our branch in our local community. We have a strong team dedicated to the best possible customer care and outcomes which has helped Kilmarnock branch continue to be an integral part of the community for 40+ years and continues to grow from strength to strength with new and existing customers. A major factor behind the success of our branch is dedication our team have towards customer rapport and relationship building which makes our roles that bit more wholesome.

YBS Kilmarnock branch is located on King Street and in close proximity to all other financial institutions making our branch easily accessible and vibrant within the financial sector of the town. The branch is close to both Kilmarnock bus and train station making the branch a short walk to the public transport links.”

About You

Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:

• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
• Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
• Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
• Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
• Demonstrating a growth-mindset and making the most of the training and development we offer.
• Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
• Having the ambition to become a leading expert on our products and services.
• Be dedicated to continuous self-development to stay future-ready

About Us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts