Customer Service Advisor

TN United Kingdom; Coatbridge; On-site; GBP 26,000 - 31,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Advisor, where you will play a vital role in delivering exceptional customer experiences. This office-based position offers the chance to work in a supportive team environment within the recycling and renewable energy sector. You'll engage with customers through phone calls, ensuring their needs are met while collaborating with various departments. With opportunities for growth, enhanced family leave, and a commitment to employee wellbeing, this role is perfect for those looking to make a positive impact while developing their career.

Benefits

Pension

BUPA Medical Cash Plan

Life Assurance

31 Days’ Holiday

Enhanced Maternity/Paternity Pay

Continuous Learning Opportunities

Wellbeing Support

Cycle to Work Scheme

Qualifications

• Previous experience in customer service or sales role preferred.
• Good written and verbal communication skills are essential.

Responsibilities

• Deliver excellent customer service and build rapport with customers.
• Proactively manage customer accounts and resolve issues.

Skills

Customer Service

Communication Skills

Problem Solving

Sales Skills

Education

GCSEs in English and Maths

Tools

Computer Systems

Phone Systems

Job description

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£26,416 basic per annum - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 31 Days’ Holiday (rising with service)

Enhanced Maternity / Paternity pay after qualifying service.

We are recruiting for an office-based Customer Service Advisor to join a friendly, focused, and supportive team. As a Customer Service Advisor, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.

Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.

The role includes:

This is a phone-based customer service role taking inbound and making outbound calls. Most of the work is computer-based with lots of communication and collaboration with colleagues.

• You’ll be delivering excellent customer service by building rapport with our customers.
• Opportunities to grow the business and earn commission through acquiring new customers.
• Proactively managing customer accounts, identifying and resolving potential issues creatively and responsively.
• Collaborating with the Food Waste team to make our service as efficient as possible while maintaining excellent customer service.

What we are looking for:

• Previous experience in a customer service or sales role, ideally phone-based, but not essential.
• Experience with computer and phone systems.
• The ability to follow and understand set processes.
• Good written and verbal communication skills.
• Ability to work in a busy office environment.
• GCSEs in English and Maths at grade C/4 or equivalent.

What do we offer?

• Opportunities for continuous learning and career development; almost 80% of our managers have been promoted internally.
• Enhanced family leave, maternity, and paternity pay.
• Wellbeing support with free access to our Employee Assistance Programme.
• Cycle to work scheme: hire a bike and accessories, saving on tax and national insurance.
• Colleague networks supporting social events and community involvement.
• Coaching, training, and support to help you succeed with your interpersonal skills.
• And much more!

To apply, please use the button below. We look forward to hearing from you.

Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe diverse voices and perspectives are essential for our growth. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, or sexual orientation.