Customer Service Advisor

Barclays; Glasgow; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Advisor to join their dynamic team. In this role, you will be the first point of contact for Retail Banking customers, providing guidance and support over the phone. With a competitive starting salary and a comprehensive benefits package, this opportunity allows you to grow your career while enjoying hybrid working arrangements. You'll receive full training and support to excel in delivering exceptional service, ensuring customer satisfaction and compliance with regulatory requirements. Join a collaborative environment where your empathy and dedication can truly shine.

Benefits

Pension Plan

Private Medical Insurance

Life Insurance

Income Protection

Qualifications

• Experience in customer service or related fields.
• Ability to work collaboratively across teams.

Responsibilities

• Provide exceptional customer service and resolve inquiries efficiently.
• Collaborate across digital channels to enhance customer interactions.

Skills

Customer Service

Communication Skills

Problem Solving

Empathy

Education

High School Diploma

Job description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction.

As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive benefits package, including a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything needed to succeed and grow with us. Once trained, we offer hybrid working, allowing you to split your time between home and the office.

At Barclays, we’re not just offering a role—we’re offering a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through multiple communication channels.

Accountabilities

• Collaborate across multiple digital channels to personalise each interaction with a customer.
• Enhance the bank's digital capabilities when current technology is not yet ready to support.
• Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
• Support internal stakeholders, including sales, operational, and risk management teams, to meet client needs and ensure transactions are executed accurately and on time.
• Support teams within the business operations, including risk management, compliance, and collections.
• Comply with all regulatory requirements and internal policies related to customer care.

Analyst Expectations

• Meet stakeholder and customer needs through specialist advice and support.
• Perform activities in a timely manner and to a high standard, impacting the role and related roles.
• Possibly have responsibility for specific processes within a team.
• Lead and supervise a team, guiding development, allocating work, and coordinating resources.
• Demonstrate leadership behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• Manage own workload, implement systems and processes, and participate in broader projects.
• Execute work as per processes, collaborate with related teams, and check colleagues' work.
• Provide specialist advice and support in own work area.
• Manage risk and controls, ensuring compliance with rules, regulations, and codes of conduct.
• Understand how all teams contribute to broader objectives and develop operational expertise.
• Make judgments based on experience, evaluate options, and communicate sensitive information effectively.
• Build relationships with stakeholders/customers to identify and meet their needs.

All colleagues are expected to uphold the Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and demonstrate the Barclays Mindset: Empower, Challenge, and Drive.