Customer Service Advisor

Ex-armed Forces; Kidlington; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

Network Plus in the United Kingdom is seeking a Customer Service Advisor to handle enquiries via phone, website, and email, delivering high customer satisfaction while completing daily tasks accurately.

You will work in a fast-paced environment, be IT literate, and able to manage your time effectively to meet deadlines, KPIs and SLAs while supporting internal and external customers across multiple channels.

Qualifications

• Experience of working within the Utilities sector is desirable but not essential.
• Ideally, you'll come from a customer service background.
• IT and system literate; Able to work in an organised manner to meet deadlines.

Responsibilities

• Provide high level customer service to both external and internal customers across channels.
• Ensure client and customer operational requirements are met efficiently by managing time and prioritising contacts.
• Maintain and update customer and company/client information databases; escalate issues appropriately.
• Resolve customer complaints within given timescales while meeting KPIs and SLAs.

Skills

Customer service

IT literate

Organised

Deadline driven

Tools

CRM software

Job description

Description As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.

Key Responsibilities

• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
• Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
• Manage the resolution of customer complaints within given timescales and keeping within company KPI's and SLAs

Skills, Knowledge & Expertise

Experience of working within the Utilities sector is desired but not essential. Ideally, you'll come from a customer service background IT and system literate Able to work in an organised manner to meet important deadlines

Job Benefits

• We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - About Network Plus

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.