Customer Service Advisor

Go Traffic Management Limited; United Kingdom; Remote; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Equal opportunity employer

Armed Forces friendly

Job summary

Network Plus in Kidlington is seeking a Customer Service Advisor to manage customer and client enquiries via telephone, website and email channels, delivering high satisfaction and accurate daily tasks.

Reporting to Thames department, you will be expected to handle inquiries, update databases, and resolve complaints within KPI and SLA targets. A full-time role with a competitive salary and benefits package.

Qualifications

• Experience in customer service and utilities sector preferred.
• Ability to handle customer enquiries via phone, email and website.
• IT literacy and ability to use company systems.
• Strong organisation and time management to meet deadlines.

Responsibilities

• Ensure the highest level of customer service for external and internal customers.
• Meet client and customer operational requirements professionally by managing time and prioritising contacts.
• Maintain and update customer and company/client databases and escalate issues as needed.
• Resolve customer complaints within given timescales while adhering to KPI and SLA targets.

Skills

Utilities sector experience

Customer service background

IT literacy

Organised / deadline driven

Job description

Customer Service Advisor

Department: Thames

Employment Type: Full Time

Location: Kidlington

Reporting To: Christine Graham

Compensation: £27,000 - £28,000 / year

Description

As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.

Key Responsibilities

We are looking for someone to:

• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
• Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
• Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs

Skills, Knowledge & Expertise

• Experience of working within the Utilities sector is desired but not essential
• Ideally, you’ll come from a customer service background
• IT and system literate
• Able to work in an organised manner to meet important deadlines

Job Benefits

We offer a competitive salary based on experience along with a full benefits package.

. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie-policy.