Customer Service Advisor

Movianto; Kempston; On-site; GBP 27,000; Full time

Job summary

A pharmaceutical supply chain solutions partner in Bedford seeks a Customer Service Advisor to handle queries and manage client expectations. The role requires previous B2B experience, strong communication skills, and meticulous attention to detail. Duties include investigating service issues, collaborating with internal teams, and providing timely updates to clients. This position offers a salary of £26,265 annually and benefits such as no weekend working and discounted gym memberships.

Benefits

Discounted gym memberships

33 days annual leave

Flexible pay through Wagestream

Life Assurance

24/7 GP and counselling service

Qualifications

• Previous B2B Customer Service experience required.
• Ability to investigate root causes of service failures.
• Proficient in Microsoft Office with strong typing skills.

Responsibilities

• Serve as first contact for Customer Service queries.
• Take ownership of issues and investigate resolutions.
• Collaborate with internal teams to resolve service failures.
• Regularly update clients on query status.

Skills

B2B Customer Service experience

Strong communication skills

Attention to detail

Proficient in Microsoft packages

Organizational abilities

Job description

We are looking for a driven and knowledgeable Customer Service Advisor at Bedford, you'll be working 37.5 hours, Monday - Friday with varying shift patterns (08:00 - 16:00, 09:00 - 17:00 and 10:00 till 18:00). You will be paid £26,265.00 per annum.

Benefits

• No weekend or bank holiday working
• Discounted gym memberships/on site gym
• 33 days annual leave (including bank holidays)
• Holiday Purchase scheme
• Flexible pay through Wagestream
• Life Assurance
• Up to 4% Employer Pension Contribution
• Access to Simply Health
• 24/7 GP, physiotherapy and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards, a benefits platform

Who we are

Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.

Purpose of the role

You will be responsible for resolving Customer Service queries from a portfolio of Key Accounts via phone and email. Investigate and resolve issues promptly, identifying root causes of service failures and ensuring swift resolution.

Collaborate with the Internal Key Account Manager and team to represent the customer and exceed expectations. Record all interactions in the CRM system for traceability. Timely resolutions are crucial to prevent any adverse impact on patients due to service delays or failures.

How you'll make an impact as a Customer Service Advisor at Movianto:

• Serve as the first point of contact for Customer Service queries via phone and email, logging details in Sunrise CRM.
• Take full ownership of queries, investigating and resolving issues like late/damaged deliveries, temperature excursions, and shortages.
• Regularly update clients on the status and progress of queries, managing expectations effectively.
• Collaborate with Warehouse & Transport teams to identify and resolve service failures, implementing corrective actions.
• Process Goods Uplift/Returns, Order Upgrade Requests, and log Adverse Drug Reactions/Product Complaints in line with procedures.
• Support the Internal Key Account Manager, attend meetings, monitor critical deliveries, and contribute to process improvements while adhering to quality standards.

What it will take to thrive as a Customer Service Advisor at Movianto:

• Previous B2B Customer Service experience, with strong communication and professional telephone skills.
• Ability to investigate and perform root cause analysis of service failures, with strong attention to detail and data entry skills.
• Proficient in Microsoft packages, with excellent typing skills, organizational abilities, and the capacity to prioritize workload under pressure.
• Demonstrates a commitment to high-quality work, customer satisfaction, and collaboration with teammates and external stakeholders.
• Willing to adapt to new approaches, provide constructive feedback, and contribute to trend analysis, identifying corrective actions where needed.

Ready to make an impact? Apply now and join our dedicated team!

Delivering healthcare across the nation - Movianto UK

Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in.

Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition. Movianto / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Movianto / Walden Group apply all relevant Data Protection laws when processing your Personal Data.

If you choose to apply to this opportunity and share your CV or other personal information with Movianto/ Walden Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or other relevant opportunities at Movianto/ Walden Group.