Customer Support Executive

Speedyfreight; Melksham; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

On site parking

Generous holiday entitlement

Birthday day off

Training and development

Career progression

Job summary

Speedy Freight in Swindon is seeking a Customer Support Executive to be the first point of contact for customers, drivers and suppliers, delivering outstanding service in a fast-paced environment. You will manage bookings, respond to emails, coordinate deliveries and help grow the branch through proactive conversations and relationship building.

This full-time role offers competitive pay (£27,000–£28,000 per year) and benefits, with on-site parking and opportunities for training and career

Qualifications

• Previous customer service experience is advantageous but attitude and willingness to learn matter most.
• Strong communication skills and a confident phone manner.
• Ability to juggle multiple tasks and stay organised in a busy environment.

Responsibilities

• Be the first point of contact for customers, drivers and suppliers by phone and email.
• Manage bookings and respond to enquiries to keep operations running smoothly.
• Coordinate deliveries with drivers and suppliers and keep customers updated.
• Support branch growth by identifying opportunities and building relationships.

Skills

Customer service

Communication

Teamwork

Calm under pressure

Tools

Microsoft Office

Job description

Customer Support Executive

Department: Branch Support

Employment Type: Full Time

Location: Speedy Freight- UK

Reporting To: Branch Manager

Compensation: £27,000 - £28,000 / year

Description

Swindon (SN12) Competitive Salary + Benefits

Ready to join a business where you'll genuinely make a difference?

If you enjoy talking to people, thrive in a busy environment and like the satisfaction of solving problems, we'd love to hear from you.

Our Swindon branch is a family-run business, meaning you'll become part of a close-knit team where everyone rolls their sleeves up and works together. We cover a large area across Swindon, Salisbury and the surrounding region, so no two days are ever the same.

You'll spend your day speaking to customers, drivers and suppliers, managing bookings, responding to emails and keeping everything running smoothly in a fast-paced environment. Around one day each week, you'll also support the business development side of the branch, helping generate new opportunities, build relationships and contribute to the branch's continued growth.

This role would suit someone with customer service experience who's confident on the phone, organised, enjoys multitasking and isn't afraid to get stuck in. Whether you're looking for your next step or a chance to develop your commercial skills, this is a great opportunity to grow within a supportive, friendly team.

What you'll be doing...

As a Customer Support Exec you'll be the first point of contact for our customers, helping them find the right transport solution while delivering outstanding service every step of the way.

You’ll:

• Build great relationships with customers over the phone and by email.
• Handle customer enquiries and transport bookings.
• Coordinate deliveries with drivers and suppliers.
• Keep customers updated throughout their journey.
• Solve problems quickly and confidently.
• Work with colleagues to deliver the best possible service.
• Learn how to identify opportunities to grow existing customer accounts.
• Help generate new business through excellent customer conversations.

No two days are ever the same, so you'll need to enjoy working in a busy environment where priorities can change quickly.

We're looking for someone who...

• Loves speaking to people and delivering brilliant customer service.
• Is positive, enthusiastic and eager to learn.
• Is organised and able to juggle multiple tasks.
• Has excellent communication skills.
• Enjoys working as part of a team.
• Is confident using Microsoft Office and picking up new systems.
• Can stay calm under pressure and enjoys solving problems.

Previous experience in customer service, hospitality, retail, call centres or an office environment would be an advantage, but your attitude and willingness to learn are what matter most.

Why Join Speedy Freight?

We're one of the UK's fastest-growing logistics businesses, with a reputation built on exceptional service and an amazing team.

When you join us, you'll benefit from:

• Ongoing training and development.
• Career progression opportunities.
• On site parking
• Generous holiday entitlement (plus a day off for your birthday)
• A supportive and friendly team environment.
• A fast-paced role where every day is different.
• The opportunity to build valuable commercial and customer service skills.

If you're looking for more than "just another customer service job" and want to build a career with a business that invests in its people, we'd love to hear from you