Customer Service Advisor

Together; Greater Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A customer service organization in Greater Manchester is seeking a Customer Service Advisor to deliver exceptional support and ensure customer needs are met effectively. The role involves managing communications with customers, improving processes, and providing tailored assistance. Applicants should have customer service experience and demonstrate the ability to communicate technical information clearly. This is a full-time position with no remote work options, in an inclusive and diverse workplace.

Qualifications

• Experience within a Customer Service role.
• Able to communicate technical details effectively.
• Excellent attention to detail.

Responsibilities

• Deliver positive customer experiences throughout the customer journey.
• Ensure clear communication with customers.
• Strive to improve customer experience by suggesting changes.

Skills

Sales Experience

Time Management

Order Management System

Customer Service

Dealership Experience

Retail Sales

Job description

Overview

As a Customer Service Advisor you will be delivering high levels of service so that customer needs are met and appropriate outcomes are delivered. Through positive engagement you will be ensuring the customer is at the heart of what we do aiming for first time resolution and positive customer experience.

Responsibilities

• Deliver positive customer experiences throughout the customer journey
• Clear and transparent in all communication with customers to ensure they understand the current situation
• Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate
• Manage vulnerable customer cases to ensure the most appropriate support is provided
• Identify and accurately record any complaints received from customers and achieve first time resolution
• Effectively communicate with customers to maintain relationships and provide positive customer experiences

Qualifications: Essential

• Experience within a Customer Service role
• Able to communicate with customers in a range of technical detailed conversations by both phone and email delivering information clearly and concisely and ensuring all relevant information is gained and shared and that outcomes and actions are agreed
• Excellent attention to detail

If you feel you have some of the skills mentioned above but not all please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

Additional Information

We embrace diversity and inclusion and are proud to be an equal opportunity workplace. Not only do we welcome difference we celebrate it support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds perspectives and skills.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process please don’t hesitate to let us know when completing your application. This information will be picked up by our team so we can try and put steps in place to help you be at your best through this process.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

Remote Work: No

Employment Type: Full-time

Key Skills

Sales Experience, Time Management, Order Management System, Customer Service, Dealership Experience, GM Vehicles, Retail Sales, Tire Service, Automotive Repair, OSHA, Service Writing, Automotive Service

Experience

Years

Vacancy

1