Customer Service Advisor

Vaillant Group; Belper CP; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der Kundenanfragen über verschiedene Kanäle bearbeitet. In dieser Rolle werden Sie dafür sorgen, dass die Kunden eine mühelose und angenehme Erfahrung haben, während Sie gleichzeitig die Serviceziele des Unternehmens erfüllen. Sie werden in einem modernen, komfortablen Arbeitsumfeld arbeiten, das Flexibilität und Teamgeist fördert. Wenn Sie eine Leidenschaft für Kundenservice haben und Teil eines dynamischen Teams sein möchten, ist diese Gelegenheit ideal für Sie.

Benefits

25 Tage Urlaub plus Feiertage

Attraktive Vergütung

Generöse Rentenregelung

Teambuilding-Events

Moderne Arbeitsumgebung

Sitz-Steh-Schreibtische

Qualifications

• Passion für exzellenten Kundenservice.
• Gute Kenntnisse in Microsoft-Anwendungen und web-basierten Plattformen.

Responsibilities

• Hilfe für Kunden über verschiedene Kommunikationskanäle.
• Buchung von Ingenieurterminen unter Verwendung der Salesforce-Plattform.

Skills

Kundenservice

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Microsoft Anwendungen

Flexibilität

Education

GCSE Grade 4 oder höher in Englisch

Tools

Salesforce

Job description

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Filling most of our leadership positions internally. And offering tailor-made training programs and opportunities to work on exciting international projects. Both count. Both are us.

What we achieve together

• You will be helping customers who contact Vaillant Service via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits.
• Using your customer service skills, you will provide an effortless customer journey and experience through a variety of communication channels.
• You will gain an understanding of each customer’s situation, spotting potential opportunities to deliver excellent customer service.
• Ensure all telephone calls and emails are answered within our service level agreement, booking engineer visits utilizing the Salesforce platform.
• Work in line with contact centre processes and targets to ensure a professional service is provided at all levels.
• Work closely with our customers to keep them informed and delighted with the customer service they have experienced.

What makes us successful together

• Qualifications - GCSE Grade 4 or above or an equivalent qualification in English. A passion for delivering excellent customer service to customers.
• A sound understanding of Microsoft applications and web-based platforms.
• You’re highly approachable with good interpersonal and communication skills.
• A positive outlook, the determination to succeed, and flexibility to learn new skills to support the needs of the business.
• The ability to be motivated when working independently or as part of a team.

What makes us special

• Our recently refurbished contact centre provides our employees with a comfortable modern working environment.
• Our contact centre is equipped with sit-stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work.
• We understand the importance of a work-life balance and communicate shifts well in advance to our employees.
• Experience a range of team building events and competitions designed to be fun, social, and to build team spirit.
• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays, and bonus opportunities.
• We offer a generous pension scheme which enables our employees to have greater financial security when they retire.

We care about our planet and aim to work carbon-neutrally. For this reason, we can only accept online applications.
Let's save the environment together and eliminate paper applications.