Customer Service Advisor

Pertemps London; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

Full training and ongoing development

Career progression opportunities

Job summary

Pertemps London is recruiting a Customer Service Advisor for a busy self-storage site in West Norwood, London. The role combines customer service, sales, administration, and day-to-day site operations, with a basic salary of £27,053 and a performance bonus.

You will assist customers in person, by phone and by email, help select storage solutions, drive sales toward site targets, manage accounts and admin, and maintain a clean and professional environment.

Qualifications

• Experience in a customer-facing, retail or sales role.
• Strong communication and customer service skills.
• Confident working towards targets.
• IT literate with good administrative skills.
• Organised, reliable and able to work independently.
• Flexible to work a rota of 5 days out of 7.

Responsibilities

• Providing excellent customer service in person, by phone, and via email.
• Assisting customers in choosing the right storage solutions.
• Driving sales and contributing towards site targets.
• Managing customer accounts and administration.
• Maintaining a clean, safe, and professional site environment.
• Supporting daily operational tasks and site standards.
• Undertaking key holder and lone-working responsibilities when required.

Skills

Customer service

Sales ability

Organisational skills

Communication skills

IT literate

Target-driven

Tools

CRM systems

Job description

Pertemps London seeks a Customer Service Advisor for a busy self-storage site in West Norwood, London. This permanent, full-time role offers £27,053 per annum plus a performance bonus, working five days out of seven. The position combines customer service, sales, administration and daily site operations. Duties include assisting customers in person, by phone and by email, helping them select suitable storage solutions, driving sales towards site targets, managing accounts and administration, and maintaining a clean, safe and professional environment. Applicants should demonstrate strong communication, sales ability, organisational skills and a commitment to excellent service.

Customer Service Advisor - West Norwood, London £27,053 + Performance Bonus Permanent | Full-Time | 5 Days out of 7

Are you passionate about delivering excellent customer service and helping people find the right solutions? We are looking for a Customer Service Advisor to join a busy self-storage site in West Norwood. This is a varied role combining customer service, sales, administration, and day-to-day site operations.

Key Responsibilities

• Providing excellent customer service in person, by phone, and via email
• Assisting customers in choosing the right storage solutions
• Driving sales and contributing towards site targets
• Managing customer accounts and administration
• Maintaining a clean, safe, and professional site environment
• Supporting daily operational tasks and site standards
• Undertaking key holder and lone-working responsibilities when required

About You

• Experience in a customer-facing, retail, or sales role
• Strong communication and customer service skills
• Confident working towards targets
• IT literate with good administrative skills
• Organised, reliable, and able to work independently
• Flexible to work a rota of 5 days out of 7

What's on Offer?

• £27,053 basic salary
• Performance-related bonus
• Full training and ongoing development
• Career progression opportunities