Customer Service Advisor

Templewood Recruitment; Slough; On-site; GBP 11,228 - 15,992; Full time

Benefits offered by this job

28 days holiday

Contributory pension scheme

Private medical insurance

Staff discounts

Training and development programme

Perkbox employee perks

Birthday gift and day off

Christmas hamper

Job summary

A recruitment agency in Slough is seeking a sales-oriented individual to promote high-end self-storage services. The role involves selling, administration, and marketing efforts, with a base salary of £9.88 per hour and regular pay reviews. Benefits include 28 days of holiday, a contributory pension scheme, private medical insurance, and staff discounts. Candidates should have retail/sales experience, strong interpersonal skills, and a good telephone manner. This is a full-time position working 40 hours per week.

Qualifications

• Previous retail or sales experience, preferably in a targeted environment.
• Excellent interpersonal skills to build customer rapport.
• Strong telephone manner with good English communication skills.
• Full UK/EU Driver's Licence preferred.

Responsibilities

• Sell self-storage space across multiple channels.
• Handle administration tasks including new enquiries and contracts.
• Create brand awareness through local shop visits and events.
• Reconcile cash and payment methods.

Skills

Retail/Sales Experience

Interpersonal Skills

Telephone Manner

Customer Rapport Building

Spoken and Written English

Job description

Overview

This is a great opportunity to work as part of a small, friendly team, promoting high-end self-storage services to customers; whilst providing excellent customer service and maintaining superb standards. The job holder will benefit from a broad range of exposure; covering sales, customer services, administration and operational management experience. The role offers a great base salary, with potential for further salary enhancements and super benefits package.

Key Features of role

Selling self-storage space (via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions.

Administration

This forms a large part of the role, and includes reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing.

Marketing

To create brand awareness, tasks may include visits to local shops and business and organising local events.

Banking/Petty Cash

Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis.

Benefits

• Working a day shift pattern to cover the opening hours of the store to include some weekend and bank holiday working (Working 40 hours per week)
• Starting salary: (£9.88 per hour) with regular pay reviews
• 28days holiday, which includes Bank Holiday’s;
• Contributory pension scheme;
• Private medical insurance after qualifying period, and subject to eligibility.

Additional Benefits

• Staff discount on storage and retail products (30% discount on storage and 50% discount on retail packaging);
• Training and development programme;
• Perkbox - employee 'free perks’ scheme, which includes a free 'Tastecard’, phone insurance, and discounts on cinema, major supermarkets, and much more.
• Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award, medical insurance for your family and a generous maternity and paternity package.

Skills/Experience Required

• Previous Retail/Sales Experience (preferrably working in a targeted environment)
• Excellent interpersonal and customer rapport building skills
• Strong Telephone manner, with good spoken and written English
• Full UK/EU Driver's Licence (preferred, but not Essential)

If you have a strong retail/sales background and are highly customer focused and achievement driven, then this could be the ideal role for you. You will benefit from working with a very friendly and fun team, where you will be rewarded for your hard work and achievements.