Assistant Manager

Red Personnel Ltd.; London Borough of Croydon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonus

Job summary

Red Personnel Ltd. in Croydon (CR0) is seeking an Assistant Manager for a self-storage store. The rolefocuses on driving sales, maximising occupancy, and delivering a high standard of customer service while supporting the Store Manager to run an efficient operation.

You will help achieve financial and occupancy targets, manage a small team, and step in for the Store Manager when needed. A hands-on, customer-focused approach is essential.

Qualifications

• Experience supervising or motivating a small team.
• Confidence engaging with customers face to face and over the phone.
• Commercial mindset with interest in sales, occupancy and revenue performance.
• Flexibility to work 5 days across the week, including weekends

Responsibilities

• Support the achievement of the store's financial, sales and occupancy targets.
• Identify opportunities to increase occupancy and revenue.
• Handle sales enquiries professionally by telephone and face to face, converting enquiries into bookings.
• Deliver excellent customer service and respond to a diverse range of customer needs.
• Supervise, support and motivate Customer Service Assistants, leading by example.
• Take responsibility for daily store operations in the Store Manager's absence, including reporting information to the Regional Manager.
• Maintain a clean, safe, well-presented store at all times.
• Ensure Health & Safety procedures are followed for customers and colleagues

Skills

Customer service

Sales

Team leadership

Store operations

Health & Safety

Communication skills

Attention to detail

Job description

Assistant Manager - Self Storage - Croydon CR0 - Urgent Vacancy

Location: Central London

Salary: £28,980 per annum + Quarterly Bonus

Role Type: Full-Time, Permanent

Working Pattern: 5 days across the week, including weekend availability

Reporting To: Store Manager

Urgent Vacancy - Immediate Interviews Available

An exciting opportunity has arisen for an Assistant Manager to join a well-established self-storage operation in Croydon London. This is a hands-on, customer-focused role where you will support the Store Manager in driving sales, maximising occupancy, delivering excellent service and ensuring the store runs smoothly and efficiently.

About the Role

The store is the operational heart of the business. As Assistant Manager, you will work closely with the Store Manager to achieve sales and profit targets while ensuring every customer receives a consistently high standard of service.

You will also contribute to the presentation, cleanliness and overall effectiveness of the store. When the Store Manager is absent, you will take overall responsibility for the day-to-day running of the store.

Key Responsibilities

• Support the achievement of the store's financial, sales and occupancy targets
• Identify and recommend opportunities to increase occupancy and revenue
• Handle sales enquiries professionally by telephone and face to face, converting enquiries into bookings wherever possible
• Deliver excellent customer service and respond effectively to a diverse range of customer needs
• Supervise, support and motivate Customer Service Assistants, leading by example
• Take responsibility for the store in the Store Manager's absence, including reporting financial and operational information to the Regional Manager
• Maintain a clean, safe, well-presented store at all times
• Ensure Health & Safety procedures are followed for the benefit of customers and colleagues

What We Are Looking For

• Confidence engaging with customers face to face and over the telephone
• Excellent listening skills and a genuine customer-service focus
• Attention to detail and the ability to work within procedures
• A proactive, self-disciplined approach with the ability to work independently
• Experience supervising or motivating a small team, ideally leading by example
• Confidence taking responsibility for store operations in the Manager's absence
• Comfortable working alone at times, as well as within a small team
• A commercial mindset with an interest in sales, occupancy and revenue performance
• Flexibility to work 5 days across the week, including weekends where required
• Full product and service knowledge will be developed through induction and probation

What's on Offer

• Permanent, full-time position
• Competitive salary of £28,980 per annum
• Quarterly bonus
• 5-day working week across a 7-day operation
• The opportunity to develop into a senior operational role
• A varied role combining sales, customer service, team leadership and store operations
• The chance to make a real impact within a busy Croydon Area