Customer Service Advisor

Confidential; Greater Lincolnshire; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

£500 quarterly bonus

Full four-week training programme

Health and discount platform after one

Staff discount after one year of 서비스

Eye care vouchers

Free onsite gym

Free onsite parking

Refreshments throughout the day

Two subsidised onsite canteens

Clear progression opportunities

Employee of the Month awards

Job summary

Venatu Recruitment Group is recruiting a Customer Service Advisor for our Barton-upon-Humber client. The role focuses on resolving customer queries and delivering a positive experience without sales.

You will work in a call center environment, handling inquiries, updating records, and collaborating with showrooms and internal teams to resolve issues promptly.

Qualifications

• Previous customer service experience, ideally from a call centre, retail or hospitality environment.
• Strong written and verbal communication skills.
• Experience working towards targets, KPIs or other performance measures.

Responsibilities

• Handle customer enquiries and find suitable solutions.
• Update and maintain accurate customer records.
• Follow up with customers to ensure queries are resolved.

Skills

Customer service experience

Communication skills

Organisational skills

Problem-solving

Target/KPIs experience

Tools

MS Office

Job description

Customer Service Advisor

£27,308 per annum + £500 quarterly bonus

Barton-upon-Humber Full Time Office Based

Monday to Friday, 8:55am 5:30pm 40 hours per week

Upcoming Start Dates = October and November

Looking for a customer service role with no sales or cold calling?

A fantastic opportunity has become available at our client for a Customer Service Advisor to join a busy and supportive team based in Barton-upon-Humber.

This is a genuine customer service role where your focus will be on helping customers, resolving queries and providing a positive experience. You won't be expected to make cold calls or work in a sales environment.

You'll be part of the Call Centre team, handling a wide range of customer enquiries, keeping customer accounts up to date and working with showrooms and internal departments to make sure issues are resolved efficiently.

If you're someone who enjoys problem-solving, speaking to people and finding solutions, this could be a great opportunity for you.

What will you be doing?

As a Customer Service Advisor, your day-to-day responsibilities will include:

• Handling customer enquiries and finding suitable solutions
• Managing and updating customer records accurately
• Following up with customers to make sure their queries have been resolved
• Working closely with showrooms and internal teams
• Taking a proactive approach to resolving customer issues
• Building positive and professional customer relationships
• Escalating more complex issues where appropriate
• Dealing with complaints calmly and professionally
• Supporting improvements in customer satisfaction and retention

What are we looking for in the Customer Service Advisor?

We're looking for someone who is confident communicating with customers and enjoys providing a high standard of service.

You will need:

• Previous customer service experience, ideally from a call centre, retail, hospitality or similar environment
• The ability to commute to Barton-upon-Humber daily
• Experience working towards targets, KPIs or other performance measures
• Strong written and verbal communication skills
• Good IT skills, including Microsoft Office
• Excellent organisation and attention to detail

What's in it for you?

You'll receive a full four-week training programme to help you settle into the role, along with a range of additional benefits:

• £500 quarterly bonus
• Full supportive four-week training programme
• Access to a health and discount platform after one year of service
• Staff discount after one year of service
• Eye care vouchers
• Free onsite gym, available 24 hours a day
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised onsite canteens
• Clear progression opportunities, with real examples of internal success
• Customer Service Employee of the Month awards

If you're looking for a Customer Service Advisor position where you can focus on customers rather than sales and cold calling, we'd love to hear from you.

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